Senior Call Centre Executive: Customer Experience & Ops Lead

Genting Malaysia Berhad; Kuala Lumpur; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading hospitality conglomerate is looking for a Senior Executive – Call Centre in Kuala Lumpur. This role involves enhancing customer acquisition and retention, supporting management strategies, and providing team coaching. The ideal candidate should have at least 3 years of relevant experience, with a focus on customer service and operational excellence. Proficiency in English and advantageous Mandarin skills will be valued. Join us to forge a strong career path in an exciting work environment.

Qualifications

• Minimum of 3 years in business operations with 2 years in a supervisory role.
• Excellent command of English; Mandarin proficiency is advantageous.
• Ability to multitask and meet deadlines in a fast-paced environment.

Responsibilities

• Enhance customer acquisition and retention initiatives.
• Support management’s strategic plans for growth.
• Monitor and improve business processes for team productivity.
• Coach team members to meet departmental targets.
• Manage customer enquiries to ensure service excellence.

Skills

Customer service orientation

Multitasking

Analytical skills

Interpersonal skills

Proficiency in Mandarin

Education

Diploma or Degree in relevant discipline

Job description

A leading hospitality conglomerate is looking for a Senior Executive – Call Centre in Kuala Lumpur. This role involves enhancing customer acquisition and retention, supporting management strategies, and providing team coaching. The ideal candidate should have at least 3 years of relevant experience, with a focus on customer service and operational excellence. Proficiency in English and advantageous Mandarin skills will be valued. Join us to forge a strong career path in an exciting work environment.