Senior Business Analyst

Taylor's Education Group; Subang Jaya; On-site; MYR 60,000 - 80,000; Full time

Job summary

An educational organization in Subang Jaya is seeking a Senior Business Analyst to conduct business process reviews and needs assessments. The role includes managing change requests and translating user requirements into functional specifications. Candidates must have a Bachelor’s Degree in Computer Science or related field and at least two years in a software development environment. Excellent communication skills and familiarity with UML are essential for this position.

Qualifications

• Excellent English proficiency, both written and spoken.
• Experience in software development environment.
• Familiar with UML or use case modeling.

Responsibilities

• Conduct business process reviews and needs assessments.
• Manage change requests and advise users on processes.
• Translate business and user requirements into specifications.
• Act as a liaison between users and IT teams.
• Support users on system usage and functional inquiries.

Skills

Communication skills

Analytical skills

Problem-solving skills

Ability to work under tight timelines

Software development lifecycle knowledge

Education

Bachelor’s Degree in Computer Science/Information Technology

Job description

The Senior Business Analyst conducts business process reviews, needs assessments, and preliminary cost–benefit analyses to ensure technology solutions align with business objectives. The role focuses on analysing business needs, identifying issues, and recommending effective, innovative solutions. The Business Analyst also translates business and user requirements into clear functional specifications and serves as the primary liaison between business stakeholders and ICT teams, ensuring that system solutions are accurately defined and aligned with business requirements.

Key Result Areas / Responsibilities

• Manage change requests as part of the Change Management unit’s responsibility and manage requirements for projects.
• Advise users on the established change management processes, analyze the requirements detailed in the change request forms, schedule meetings to obtain requirements clarification with stakeholders, manage the status of the change requests, and communicate with users for the change requests’ sign-off once they have been implemented.
• Advise users on the established project management processes, including conducting business process analysis and requirements assessments, in an effort to align information technology solutions with business initiatives. The primary focus is to analyze the business needs and help identify business problems and propose relevant and innovative application solutions.
• Translate the business and user requirements into a requirement specification document.
• Act as the business advocate between the users and IT teams.
• Assist in streamlining system processes.
• Support users on system’s usage and functional enquiries.
• Any other responsibilities that may be assigned to you from time to time.

Minimum Academic/Professional Qualification

• Candidate must possess at least a Bachelor’s Degree in Computer Science/Information Technology or equivalent.
• Certification such as Certified Business Analysis Professional (CBAP) and/or PMI Professional in Business Analysis (PMI-PBA) is desirable but not mandatory.

Related Experience

• At least two (2) years of working experience in the software development environment and at least one (1) year of experience as a Business Analyst.
• Prior experience in the education industry is desirable.

Must possess excellent communication and interpersonal skills.

Excellent in English, both written and spoken.

Strong analytical and problem solving skills.

Experienced and knowledgeable in software development lifecycle, agile methodology.

Familiar with UML or use case modeling.

Ability to deliver results within tight timelines.

Ability to pick up new skills and knowledge quickly.

Ability to work in multiple projects and change requests concurrently.