Senior Branch Operations Lead

United Overseas Bank; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading bank in Asia seeks an experienced operations manager in Malaysia, Selangor, to oversee daily branch operations. The role involves supervising staff, ensuring compliance, and delivering excellent customer service. Candidates must have a recognized degree and at least 7 years of experience in branch operations. This position offers a chance to contribute to a dynamic team and make a difference in customer banking experiences.

Qualifications

• Minimum 7 years of working experience in branch operations.
• Strong customer service mind-set and enjoy the challenge of meeting and exceeding customers' expectations.

Responsibilities

• Responsible for ensuring the smooth running of daily branch operations.
• Manage staff performance and development.
• Maintain high standard of operational control and audit compliance.
• Provide efficient service in meeting customers' banking needs.

Skills

Customer service mindset

Good team player

Interpersonal skills

Communication skills

Problem-solving skills

Education

Recognised Degree in any field

University-Bachelor - Public Relations

Job description

A leading bank in Asia seeks an experienced operations manager in Malaysia, Selangor, to oversee daily branch operations. The role involves supervising staff, ensuring compliance, and delivering excellent customer service. Candidates must have a recognized degree and at least 7 years of experience in branch operations. This position offers a chance to contribute to a dynamic team and make a difference in customer banking experiences.