Senior Branch Leader: Sales, Service & Growth

Alliance Bank; Kluang; On-site; MYR 80,000 - 100,000; Full time

Job summary

A prominent financial institution in Kluang is seeking a Branch Manager to oversee all operations, manage sales performance, and ensure exceptional customer service. The successful candidate will have strong leadership skills and experience in driving sales, maintaining staff morale, and building profitable customer relationships. Responsibilities include compliance with banking guidelines and enhancing team performance. This role is crucial for fostering an environment of excellence and customer satisfaction in the branch.

Qualifications

• Proven experience in sales management and customer relationship building.
• Strong leadership skills with ability to manage a team effectively.
• Excellent problem-solving and communication skills.

Responsibilities

• Drive the branch team to meet internal service standards.
• Resolve customer-related issues promptly.
• Manage the team for optimal performance.
• Conduct sales campaign briefings.
• Ensure compliance with banking guidelines.

Skills

Sales management

Customer relationship management

Team leadership

Disciplinary management

Problem-solving

Job description

A prominent financial institution in Kluang is seeking a Branch Manager to oversee all operations, manage sales performance, and ensure exceptional customer service. The successful candidate will have strong leadership skills and experience in driving sales, maintaining staff morale, and building profitable customer relationships. Responsibilities include compliance with banking guidelines and enhancing team performance. This role is crucial for fostering an environment of excellence and customer satisfaction in the branch.