Senior Billing Specialist

The Access Group; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading software provider seeks a Senior Billing Specialist in Kuala Lumpur. This role includes managing customer invoicing, maintaining ledgers, and resolving billing inquiries. The ideal candidate should have a background in finance, excellent attention to detail, and strong communication skills. Benefits include competitive salary, 25 days leave, and opportunities for career progression in a supportive environment. Join us to make a difference and thrive in your career.

Benefits

25 days annual leave

Health contribution

Three charity days

Qualifications

• Proven experience in billing, accounts receivable, or related finance roles.
• Knowledge of accounting principles and billing procedures.
• Familiarity with financial software and billing systems.
• Knowledge of local tax regulations and compliance requirements in Ireland is a plus.

Responsibilities

• Prepare and send invoices to customers accurately and on time.
• Maintain the customer ledger including updating information.
• Respond to customer inquiries and concerns related to billing.
• Collaborate with Group Finance and Sales to ensure billing accuracy.
• Lead initiatives aimed at improving billing quality metrics.

Skills

Attention to detail

Communication skills

Problem-solving

Analytical skills

Education

Bachelor's degree in Finance, Accounting, or related field

Tools

Microsoft Excel

Financial software and billing systems

Job description

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.

About you:

As a Senior Billing Specialist for the Access Group's Ireland operations, you will play a crucial role in ensuring accurate and timely billing processes. You will be responsible for managing the customer ledger, invoicing clients, and resolving billing-related inquiries. This position requires a keen eye for detail, strong organizational skills, and a commitment to maintaining the highest level of customer satisfaction.

Day-to-day, you will:

Billing and Invoicing:

• Prepare and send invoices to customers accurately and on time.
• Verify billing data and resolve discrepancies as necessary.
• Monitor billing cycles and ensure adherence to company billing policies.

Customer Ledger Management:

• Maintain the customer ledger, including updating customer information and billing details.
• Reconcile customer accounts to ensure accurate records.
• Track and manage outstanding invoices, proactively following up on overdue payments.

Customer Communication:

• Respond to customer inquiries and concerns related to billing promptly and professionally.
• Collaborate with the customer service team to resolve billing disputes and discrepancies.

Reporting and Analysis:

• Generate regular reports on billing and accounts receivable status for management review.
• Analyze billing data to identify trends and areas for improvement.

Process Improvement:

• Identify opportunities to streamline billing processes and improve efficiency.
• Implement best practices to enhance billing accuracy and timeliness.

Compliance:

• Ensure compliance with local tax regulations and other relevant financial standards.

Stakeholder Collaboration & Leadership:

• Collaborate cross-functionally with Group Finance, Sales, Revenue Operations, and Customer Success teams to ensure billing accuracy and timely resolution of issues.
• Provide guidance and mentorship to junior billing team members, supporting their development and adherence to process standards.
• Act as the key billing contact for assigned regions or business units, ensuring alignment on billing policies and customer requirements.

Continuous Improvement & Insights:

• Lead or contribute to initiatives aimed at improving billing quality metrics (e.g., reduction in credit notes, billing accuracy rates).
• Provide insights to management on recurring issues and collaborate on root cause analysis and corrective action plans.
• Champion standardisation of billing processes across regions or business units.

Your skills and experiences might also include:

• Bachelor's degree in Finance, Accounting, or related field preferred.
• Proven experience in billing, accounts receivable, or related finance roles.
• Knowledge of accounting principles and billing procedures.
• Familiarity with financial software and billing systems.
• Strong attention to detail and accuracy.
• Excellent communication and customer service skills.
• Proficiency in Microsoft Excel and other relevant software.
• Ability to work independently and as part of a team.
• Problem-solving and analytical skills.
• Knowledge of local tax regulations and compliance requirements in Ireland is a plus.

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.

With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for.

We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?

Let’s make a difference together.

Love Work. Love Life. Be You.