Senior Bilingual IT Customer Success Lead (JP/EN)

Startentrepreneureonline; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading digital services provider in Kuala Lumpur is seeking a Japanese Speaking Senior Customer Service Executive. Responsibilities include handling escalations and providing support for IT projects. The ideal candidate must have strong language skills in English and Japanese, at least 2 years of customer service experience, and be able to work rotational shifts. A competitive salary of RM10000 – RM11000 is offered.

Qualifications

• C1/C2 level proficiency in Japanese is required.
• At least 2 years of relevant customer service experience.
• Ability to work on rotational shifts.

Responsibilities

• Provide customer service support for an IT project, handling escalations.
• Engage with customers, linking them to internal resources.
• Maintain strong relationship management for customer retention.

Skills

Strong verbal and written language skills in English & Japanese

Customer Service experience in BPO/call centre

Knowledge of MS software/tools, especially MS Excel

Job description

A leading digital services provider in Kuala Lumpur is seeking a Japanese Speaking Senior Customer Service Executive. Responsibilities include handling escalations and providing support for IT projects. The ideal candidate must have strong language skills in English and Japanese, at least 2 years of customer service experience, and be able to work rotational shifts. A competitive salary of RM10000 – RM11000 is offered.