Senior Associate - Customer Data Management

DHL; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global logistics company in Petaling Jaya is seeking candidates for a billing role that supports various tariff requests and query resolutions. Fresh graduates are encouraged to apply. The ideal candidate should be proficient in English, possess a diploma or degree, and have a good command of MS Office, particularly Excel. This position requires commitment and the ability to meet deadlines while adhering to the company's established procedures.

Qualifications

• Fresh graduates are welcome to apply.
• Strong proficiency in English is required.
• Demonstrated commitment and resilience in job execution.

Responsibilities

• Ensure completion of all CMF and Tariff requests from Business Partners.
• Resolve queries promptly and recommend process improvements.
• Execute billing processes in accordance with SLAs.

Skills

Proficient in English (verbal and written)

Knowledge in Billing and Business processes

Good Knowledge of MS Office including strong command on MS Excel

Education

Diploma or Degree

Job description

PRIVATE AND CONFIDENTIAL

Job Description

• To ensure all CMF requests received from Business Partners are completed.
• To ensure all Tariff requests received from Business Partners are completed.
• To ensure System update such as reference data, fuel surcharge, RARG received from Business Partners, Area or Regional office are completed.
• To ensure all CMF mass updates are completed to support GPI and SPA updates.
• Ensure all queries actively and aggressively solved in a timely manner - recommend process improvements to the senior.
• Ensure the execution of processes, related to Billing, in accordance with SLA’s, aiming to achieve the strategic objectives for the Billing operation in the own department.
• To work on own initiative, under pressure and according to prescribed deadlines, contribute to achieve team KPI and ensure timely update, implementation and compliance with all SOPs and ICF.

Qualifications

• Fresh graduates are welcome to apply.
• Proficient in English (verbal and written).
• Candidate must possess at least a Diploma or Degree.
• Knowledge in Billing and Business processes is preferable.
• Good Knowledge of MS Office including strong command on MS Excel.
• Demonstrating a high level of commitment, energy, resilience and tenacity in doing the job.