Senior Application Service Engineer, Performance Material, ASEAN

PowerToFly; Kuala Selangor; On-site; MYR 80,000 - 120,000; Full time

Job summary

A global manufacturing firm seeks a technical support specialist based in Kuala Selangor to provide assistance for the ASEAN market. The role involves engaging customers in application development, initiating lab testing, and supporting commercial teams. Ideal candidates will have a background in polymer science, with over 8 years of experience in adhesive-related industries. Excellent communication skills in English and Chinese are required, with expected travel of 50%.

Benefits

Equal opportunities employer

Qualifications

• At least 8 years working experience in adhesive, PSA tape/label, coating related industries preferred.
• Expected travel is 50% of the time.

Responsibilities

• Provide technical support for PM ASEAN business focusing on industry tapes application.
• Technically support the commercial team for existing/new customer and application development.
• Interact with customers during project definition and commercialization.
• Initiate lab testing, determine test protocol, and provide reports.
• Support quality team for complaint handling and on-site trouble shooting.

Skills

Good communication skills

Teamwork spirit

Knowledge of ISO 9001

Knowledge of IATF 16949

Excellent command of English

Excellent command of Chinese

Education

Bachelor's degree in polymer science or related discipline

Job description

Job Description

OUR RESPONSIBILITIES WILL INCLUDE (not limited to):

• Provide technical support for PM ASEAN business, especially focusing on industry tapes application in automotive, electronics and general industry segments
• Technically support the commercial team for existing/new customer and/or new application development with existing/new products.
• Interact with customers during project definition through customer trials and to commercialization
• Initiate lab testing, determine test protocol and provide reports to customers for different applications
• Provide process support to customers for tape laminating, die cutting, and part application
• Support quality team for complaint handling and on-site customer trouble shooting
• Scope opportunities for potential new products with customers and sales
• Analyze the market trends and competitions, support commercial team to identify the unmet needs of the market, work with market team for new technologies/products road mapping.
• Support R&D to identify new product development opportunities, collect and understand customer requirements, and translate to CTQs, work with R&D and market teams for new product launch
• Work with product management team to act as technical project leader for outsourced solutions on assigned projects for ASEAN.
• Provide technical and application trainings internally and externally
• Follow the company EHS regulations, process and SOP instructions. Complete EHS training and pass the evaluation before on-boarding.
• Preferred to have knowledge on ISO 9001, IATF 16949. Familiar with APQP, PPAP, MSA, FMEA and SPC

Qualifications

WHAT WE WILL BE LOOKING FOR IN YOU:

• Bachelor degree above, preferably with a background in polymer science or other related discipline
• At least 8 years working experience in adhesive, PSA tape/label, coating related industries experience would be preferred.
• Good communication skill for both internal and external
• Working proactively and good teamwork spirit
• Excellent command of English & Chinese
• Expected travel is 50% of time

Additional Information

AVERY DENNISON IS AN EQUAL OPPORTUNITIES EMPLOYER.