Senior AI & Data Systems Analyst – Banking

Alliance Bank; Kuala Lumpur; On-site; MYR 80,000 - 110,000; Full time

Job summary

A leading financial institution is seeking a Senior Executive for Business Systems and Data Analysis in Kuala Lumpur. This role involves supporting AI initiatives within the Contact Centre and ensuring that business requirements are effectively translated into AI structures. Responsibilities include process improvement, stakeholder collaboration, and training. The ideal candidate should have experience with AI concepts and strong analytical skills to enhance system functionality and compliance in operations.

Qualifications

• Experience with AI concepts and their applications in contact centers.
• Ability to gather and document business requirements.
• Familiarity with UAT and test plan development.

Responsibilities

• Support GCB’s Contact Centre and Lending AI initiatives.
• Gather and translate business requirements into AI structures.
• Collaborate with tech, product, and CX teams for integration.
• Monitor AI performance and propose improvements.
• Conduct training sessions and create documentation.

Skills

AI prompt design

Business analysis

Stakeholder collaboration

Process improvement

Testing and validation

Training

Job description

A leading financial institution is seeking a Senior Executive for Business Systems and Data Analysis in Kuala Lumpur. This role involves supporting AI initiatives within the Contact Centre and ensuring that business requirements are effectively translated into AI structures. Responsibilities include process improvement, stakeholder collaboration, and training. The ideal candidate should have experience with AI concepts and strong analytical skills to enhance system functionality and compliance in operations.