Senior Account Manager

GrowthOps; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading integrated agency in Kuala Lumpur is seeking a Senior Account Manager to lead client engagement for a major telecommunication provider. This role involves managing communication with clients, overseeing campaign briefings, and collaborating with creative and production teams. The ideal candidate will have over 6 years of experience in account management and possess strong organizational skills. Join this dynamic team and play a key role in delivering high-quality campaigns that meet client expectations.

Qualifications

• 6+ years in account management or client servicing, preferably at an integrated agency.
• Confidently handle complex, high-volume timelines with multiple stakeholders.
• Strong understanding of creative and production processes.
• Excellent communicator with a sharp eye for detail.

Responsibilities

• Manage daily client communications, timelines, and expectations.
• Own campaign briefings, feedback loops, and approvals.
• Collaborate with internal teams to deliver work on time.
• Drive project coordination, documentation, and reporting.
• Ensure creative output meets quality standards.

Skills

Committed

Curious

Strong Communicator

Project Management

Detail Oriented

Organized

Multitasking

Digital Web Deliverables

Job description

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About your new role!

We’re looking for a Senior Account Manager to lead day‑to‑day client engagement on‑site with one of Malaysia’s top brands. You’ll be the front line for specific Business Units for campaign planning, creative approvals, and stakeholder coordination — working closely with integrated teams across creative, content, production, and strategy to keep the engine running smoothly.

This role will work on one of Malaysia’s leading Telecommunication providers. You will also get to collaborate with a large and diverse array of other creatives and consultants within GrowthOps.

Key Responsibilities

• Manage daily client communications, timelines, and expectations from within the client office
• Own campaign briefings, feedback loops, and approvals — ensuring clarity and speed across all workstreams
• Collaborate closely with internal teams (creative, production, strategy) to deliver work on time and on brief
• Drive project coordination, documentation, and reporting to keep all parties aligned
• Ensure all creative output meets quality standards and brand requirements

What We’d Love To See From You

• 6+ years in account management or client servicing, preferably at an integrated agency
• Confident handling complex, high‑volume timelines with multiple stakeholders
• Strong understanding of creative and production processes
• Excellent communicator — both written and verbal — with a sharp eye for detail

Must Have Skills

• Committed
• Curious
• Strong Communicator
• Project Management
• Detail Oriented
• Organized
• Multitasking
• Digital Web Deliverables

Good to Have Skills

• Smart
• Positive Attitude
• Telco background
• Creative Development

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