Section Head of Sales (Sales Coordination & Support & Order Management)

Alton Intelligent Technology Sdn. Bhd.; Pontian; On-site; MYR 80,000 - 120,000; Full time

Job summary

A global supplier of household products is seeking a Section Head of Sales to lead and mentor the sales team in Malaysia. The ideal candidate will have over 5 years of experience in sales roles within manufacturing and strong skills in customer relationship management and order management. Proficiency in English and Chinese is essential. This role offers an opportunity to shape sales strategies and ensure alignment between customer needs and company objectives, while fostering strong relationships with diverse stakeholders.

Qualifications

• 5+ years of experience in sales, sales engineering, or order management within manufacturing or OEM environments.
• Prior experience leading or mentoring a sales or sales support team.
• Strong understanding of product development processes and international trade practices.

Responsibilities

• Lead, coach, and supervise Sales Engineers and sales support staff.
• Monitor sales performance, order pipeline, and key customer accounts.
• Maintain strong relationships with U.S. retail customers.

Skills

Sales leadership

Customer relationship management

Order management

Cross-cultural communication

Negotiation skills

Education

Bachelor’s degree in business, engineering, or related field

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

SAP

Job description

Section Head of Sales (Sales Coordination & Support & Order Management)

Alton Intelligent Technology Sdn. Bhd. is wholly foreign-owned by Alton Industry Ltd. Group, a US-based global supplier of household products and industrial tools, with a total land area of 45.25 acres.

The base in Malaysia has established a comprehensive complex of six full-featured factories. These factories integrate motor assembly, sheet metal processing, injection moulding, general assembly lines, and automated intelligent warehousing.

In addition to the core production and storage areas, it also carefully designed a five-story modern office building, two three-story canteens and activity centers full of life, and four five-story dormitory buildings.

What You’ll Be Doing:

Sales Leadership & Strategy: Lead, coach, and supervise Sales Engineers and sales support staff to ensure high performance and consistent execution.

Develop and implement sales plans, customer strategies, and annual sales targets aligned with company objectives.

Monitor sales performance, order pipeline, and key customer accounts, ensuring timely issue resolution.

Serve as the key escalation point for major customer issues, negotiations, and critical decisions.

Customer Relationship Management:

Maintain strong relationships with U.S. retail customers through regular communication on pricing, specifications, delivery, and quality matters.

Oversee quotation strategies, contract terms, and commercial negotiations to ensure profitability and customer satisfaction.

Lead customer visits, factory tours, audits, and high-level technical or commercial discussions.

Ensure customer feedback and complaints are properly addressed and closed in a timely manner.

Order & Project Management Oversight:

Supervise order intake, review, and system entry to ensure accuracy and compliance.

Coordinate customer requirements with R&D, ensuring feasibility evaluation, product development progress, and on-time completion.

Oversee change management during production and ensure clear communication with all relevant departments.

Ensure smooth coordination with production, planning, purchasing, quality, and logistics teams for on-time, compliant deliveries.

Cross-Functional Coordination:

Act as the main sales interface between customers and internal departments, aligning priorities and resolving conflicts.

Ensure effective collaboration with logistics and shipping teams for container sea freight delivery schedules.

Participate in internal reviews related to product development, quality issues, and supply chain risks.

Sales Reporting & Market Analysis:

Review and approve quotations, technical proposals, and key sales documentation.

Analyze sales data, market trends, and customer performance; provide insights and recommendations to management.

Maintain accurate customer records, forecasts, and sales reports.

Qualifications:

Bachelor’s degree or above in business, engineering, or a related field.

5+ years of experience in sales, sales engineering, or order management within manufacturing or OEM environments.

Prior experience leading or mentoring a sales or sales support team.

Strong understanding of product development processes, manufacturing operations, and international trade practices.

Proficient in Microsoft Word, Excel, PowerPoint and SAP.

Excellent problem-solving, decision-making, and multitasking abilities with strong attention to detail.

Strong cross-cultural communication and negotiation skills; familiar with international business etiquette.

Fluent in English and Chinese (spoken and written).