Sea Logistics Customer Care Expert FS-CC

Kuehne + Nagel AS; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global logistics leader is seeking a Customer Service role in Shah Alam, Malaysia. The position involves supporting customers, driving engagement, and collaborating with various teams to ensure smooth operations. Ideal candidates will have 3-5 years in customer-facing roles, particularly within logistics, showcasing strong communication and adaptability skills. Join this dynamic team to contribute to effective logistics solutions that make a difference.

Qualifications

• 3-5 years of experience in customer service or related roles.
• Experience in logistics or supply chain preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Support customers with inquiries and complaints.
• Drive customer engagement and satisfaction.
• Qualify and enter customer orders into systems.
• Collaborate with finance on credit limits.
• Create and review customer reports.

Skills

Customer engagement

CRM systems familiarity

Account management

Sales support

Lead qualification

Pricing strategy knowledge

Collaboration with finance

Stakeholder engagement

KPI achievement

Adaptability

Job description

It\'s more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Responsibilities

• You will be responsible supporting customers by providing helpful information + responding to complaints, ensuring customer satisfaction with our products, services + features.
• To drive customer engagement, satisfaction, retention + reactivation in close cooperation with field sales + operational care centres (OCC).
• To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.
• To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.
• To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
• To qualify + enter customer orders into the operational execution process.
• To collaborate with finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.
• To create, review + refine customer reports.
• To ensure delivery against all financial targets + strategic objectives.

What we would like you to bring

• Prior experience in customer-facing roles, ideally in logistics & supply chain industry.
• Familiarity with CRM systems and order management platforms.
• 3–5 years in customer service, account management, or sales support - Experience in customer engagement, retention, and reactivation.
• Ability to qualify leads and close deals.
• Familiarity with pricing strategies and quotation processesAbility to collaborate with finance teams on customer accounts.
• Experience working cross-functionally with internal and external stakeholders.
• Proven track record of meeting KPIs and financial targets.
• Resilience and adaptability in a fast-paced environment.

What\'s in it for you

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.