School Admission Cum Student Affair

Safa International; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A reputable educational institution in Johor Bahru is seeking an Admissions Coordinator to manage student admissions, engage with students and parents, and ensure compliance with regulations. Suitable candidates will hold a diploma or degree in relevant fields and demonstrate strong organizational, customer service, and communication skills. Experience in school administration preferred. The role involves coordinating student applications, engaging with stakeholders, and preparing management reports.

Qualifications

• Diploma / Degree in Education Administration, Business Administration, Psychology, Social Sciences, or related field.
• Prior experience in school administration, admissions, or student services strongly preferred.
• Familiarity with education sector regulations and student management systems is an advantage.
• Excellent communication skills in English and local language, if applicable.

Responsibilities

• Handle all enquiries from prospective students and parents.
• Coordinate and process student applications and admissions.
• Engage with students and parents regarding school life and discipline.
• Ensure compliance with internal policies and regulatory guidelines.

Skills

Customer-service orientation

Interpersonal skills

Organizational skills

Problem-solving abilities

Attention to detail

Communication skills

Education

Diploma / Degree in Education Administration or related field

Tools

MS Office

Student information systems

Job description

Key Responsibilities

• Admissions Management
  • Handle all enquiries from prospective students and parents via phone, e‑mail, online platforms, and walk‑ins, providing accurate and timely information on programmes, admission criteria, and deadlines.
  • Coordinate and process student applications, including collection, verification, and recording of all required documents in the school’s system.
  • Arrange and support admission assessments (tests/interviews/placement assessments) with academic staff and follow up on outcomes.
  • Prepare offer letters, rejection letters, and waiting list notifications, ensuring proper documentation and communication.
  • Coordinate registration and enrolment of new students, including issuance of receipts, and onboarding documentation.
  • Maintain an accurate database of applicants and enrolled students, producing periodic admission and intake reports for management.
  • Support marketing/recruitment activities such as open days, school tours, education fairs, and information sessions.
  • Organise and support orientation programmes for new students and parents to facilitate smooth transition into the school.
• Student & Parent Engagement
  • Maintain up‑to‑date student records (personal details, health information, disciplinary records, achievements) in accordance with data protection guidelines.
  • Monitor student attendance, generate attendance reports, and follow up with parents/guardians on absenteeism in collaboration with class teachers.
  • Act as a point of contact for student and parent enquiries relating to student life, discipline, school rules, and general welfare, escalating cases when necessary.
  • in the coordination and documentation of student disciplinary matters, ensuring due process and proper record‑keeping.
  • Support the planning and execution of co‑curricular activities (CCAs), events, and student leadership programmes in collaboration with relevant departments.
  • Liaise with counsellors, teachers, and external agencies (where applicable) to support students’ academic, social, and emotional needs.
• Administration & Compliance
  Ensure all admission and student affairs processes comply with internal policies and relevant ministry/regulatory guidelines.
• Prepare regular management reports on admissions, enrolment, withdrawals, attendance, and student affairs issues.
• Draft and issue circulars, notices, consent forms, and announcements to parents and students.
• Assist with visa / pass / permit applications and renewals for international students (if applicable).
• Support audits, inspections, and accreditation exercises by providing accurate records and documentation.
• Continuously review and improve admission and student services processes to enhance efficiency and stakeholder satisfaction.

Qualifications & Experience

• Diploma / Degree in Education Administration, Business Administration, Psychology, Social Sciences or related field.
• Prior experience in school administration, admissions, or student services is strongly preferred.
• Familiarity with education sector regulations and student management systems will be an advantage.
• Customer‑service oriented with strong interpersonal skills and a friendly, professional manner.
• Excellent communication skills in [English and local language, if applicable], both written and verbal.
• Strong organisational and time‑management skills, with the ability to manage multiple tasks and deadlines.
• High level of accuracy and attention to detail in handling student records and documentation.
• Problem‑solving skills and the ability to handle sensitive student/parent issues with tact and confidentiality.
• Proficient in MS Office and student information/administrative systems.
• Able to work independently and as part of a team in a fast‑paced school environment.