SBS Center Manager

Louis Dreyfus Company; Subang Jaya; Hybrid; MYR 150,000 - 200,000; Full time

Job summary

A global agricultural goods company is seeking a Head of Shared Business Services to oversee their new Kuala Lumpur center. Responsibilities include managing the center's setup, performance, and stakeholder engagement. Ideal candidates will have 5+ years in Shared Services and 8+ years managing multicultural teams. The company offers a dynamic international environment, competitive salary, hybrid work options, and comprehensive benefits, emphasizing diversity and sustainability.

Benefits

Competitive salary and benefits

Hybrid work available

Pension contributions

Access to Training and Development

Qualifications

• At least 5 years of experience in SSCs or Global Business Services.
• Minimum of 8 years managing multicultural teams.
• Experience in migrating activities to Shared Business Services is preferred.

Responsibilities

• Manage migration of activities from Australia to SBS center.
• Act as Business Relationship Manager for regional stakeholders.
• Accountable for SBS center performance.
• Identify and prioritize business needs for SBS services.
• Drive adoption of SBS services.
• Promote synergy between SBS locations.

Skills

Interpersonal skills

Problem solving

Analytical abilities

Communication skills

Collaboration skills

Job description

Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 18,000 people globally.

We are looking for a Head of Shared Business Services (SBS) center in Kuala Lumpur (KL), Malaysia to join our growing Global Business Services team (900+ employees). This position is responsible for the set up and management of the newly opened Kuala Lumpur Shared Business Services Center, from the definition of the strategy to the delivery of the services and the monitoring of the SBS center performance.

The KL SBS center is focusing on delivering high quality support to the growing LDC business in Australia, especially with regards to Accounting (Invoice to Pay, Order to Cash, record to Report), Commercial (Master Data Management, Contract lifecycle, Commercial Invoice and payment processing, Stock management, Customer and vendor services) and Procurement (Source to Contract and Procure to Pay) with the objective of expanding the scope functionally and geographically in the coming years.

The Head of KL Shared Business Center will work closely with the global head of SBS and with the different regional stakeholders and internal customers to focus on delivering efficiency and service excellence to functions and platforms in the SBS scope. This position is part of the Shared Business Center Leadership team.

Job Description

• Manage migration of activities from Australia to SBS center
• Business Relationship Manager and Single point of contact who represent all SBS services in its center/geographical scope for its regional Stakeholders.
• Accountable for SBS center performance
• Identify, organize, prioritize business needs and organize SBS services, processes, and organization to meet and/or exceed business needs.
• Contribute to fit strategy with area/regional priorities
• Educate business stakeholders about the SBS opportunities
• Drive adoption of SBS services
• Implements projects within scope of services delivered by SBS center
• Keep looking for automation and modernization, aiming at efficiency gains and process improvement.
• Identify opportunities for the absorption of activities by the SBS location, which can add value to the business and optimize costs for the company.
• Promote synergy between SBS locations around the world, identifying opportunities to share and leverage best practices.
• Resolves issues regarding end-to-end performance, deviations from project implementation and non-compliance with global process, data, technology, compliance standards within scope of services delivered.
• Manage, train, and develop the local SBS team.

Qualifications

• At least 5 years of experience in SSCs, Global Business Services or Shared Business services
• At least 8 years managing (directly or indirectly) multicultural teams
• Previous experience in migrating activities to Shared business center is preferred

Additional Information

• Strong interpersonal skills and ability to engage and communicate with all levels within the organization
• Strong problem solving, quantitative and analytical abilities
• Excellent communication, collaboration, and management skills both up / down and
• Fluent English is mandatory

What We Offer

We provide a dynamic and stimulating international environment, which will stretch and develop your abilities and channel your skills and expertise with outstanding career development opportunities in one of the largest and most solid private companies in the world.

• Competitive salary and benefits
• Hybrid work available (not applicable to all roles)
• Pension contributions
• Access to Training and DevelopmentAccess to Concierge Partnerships

Diversity & Inclusion
LDC is driven by a set of shared values and high ethical standards, with diversity and inclusion being part of our DNA. LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity, equity and inclusion.
LDC encourages diversity, supports local communities and environmental initiatives. We encourage people of all backgrounds to apply.

Sustainability
Sustainable value is at the heart of our purpose as a company.
We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us