SAP CRM

ManpowerGroup; Selangor; On-site; MYR 80,000 - 110,000; Full time

Job summary

A global technology solutions provider is seeking an experienced SAP CRM Consultant in Malaysia, Selangor. This role involves leading the design, configuration, and support of SAP CRM modules while collaborating across functions to deliver effective CRM solutions. Ideal candidates should possess deep SAP CRM expertise, at least 5 years of relevant experience, and strong communication skills in English. Knowledge of SAP HANA and proficiency in Mandarin are advantages. This position is ideal for professionals eager to empower organizations through innovative solutions.

Qualifications

• Minimum 5 years of experience in SAP CRM implementation and support.
• Excellent communication skills in English; Mandarin proficiency is a plus.
• PMI, ITIL, or SAP certifications are preferred.

Responsibilities

• Analyzing business requirements related to customer relationship management.
• Designing and configuring SAP CRM modules including Sales, Service, and Marketing.
• Integrating SAP CRM with other SAP and non-SAP systems.
• Providing technical support and resolving CRM-related issues.

Skills

SAP CRM expertise

Communication skills

SAP ABAP

Web UI

Integration tools

CRM business processes

Education

Bachelor’s degree in Computer Science or related field

Tools

SAP HANA

C/4HANA

S/4HANA

Job description

About the Client

Our Client is a global technology solutions provider specializing in enterprise systems integration and digital transformation. With a focus on customer-centric platforms and scalable architecture, the Client empowers organizations to optimize their customer relationship management processes using SAP technologies.

Job Responsibilities

We are seeking an experienced SAP CRM Consultant to lead the design, configuration, and support of SAP CRM modules. This role involves cross-functional collaboration and technical leadership in delivering CRM solutions. Key responsibilities include:

• Analyzing business requirements related to customer relationship management
• Designing and configuring SAP CRM modules including Sales, Service, and Marketing
• Integrating SAP CRM with other SAP and non-SAP systems
• Providing technical support and resolving CRM-related issues
• Conducting workshops and user training sessions
• Preparing and reviewing test plans, scripts, and technical documentation
• Collaborating with QA, development, and infrastructure teams
• Monitoring system performance and implementing enhancements
• Ensuring compliance with security and architecture standards

Job Requirements

Ideal candidates will bring deep SAP CRM expertise and strong communication skills. Key qualifications include:

• Bachelor’s degree in Computer Science, Information Systems, or a related field
• Minimum 5 years of experience in SAP CRM implementation and support
• Proficiency in SAP ABAP, Web UI, and integration tools
• Strong understanding of CRM business processes and data models
• Excellent communication skills in English; Mandarin proficiency is a plus
• Experience with SAP HANA, C/4HANA, or S/4HANA is an advantage
• PMI, ITIL, or SAP certifications are preferred