Salon Appointment & Guest Experience Coordinator

Agensi Pekerjaan EMA; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prominent wellness service provider in Johor Bahru is seeking a Customer Service Representative to provide exceptional service and manage appointment scheduling. The ideal candidate will have a minimum SPM or equivalent, with at least 1 year of customer service experience. Responsibilities include handling communications, scheduling appointments, and ensuring customer satisfaction. The role offers various benefits such as wellness vouchers, training, and opportunities for promotion.

Benefits

Opportunities for promotion

Wellness voucher

Birthday service voucher

Attractive commission

Parking claim

OT pay

Annual leave

Medical and hospitalisation leave

EPF / SOCSO / PCB

Training provided

Qualifications

• Minimum SPM or equivalent educational qualification.
• At least 1 year in the relevant industry or customer service.
• Strong interpersonal skills to build relationships with customers.

Responsibilities

• Greet and assist customers, introduce salon services.
• Schedule and confirm appointments, send reminders.
• Update schedules, handle financial transactions.
• Attend regular management meetings to provide updates.

Skills

Customer service skills

Interpersonal skills

Communication in English and Mandarin

Education

Minimum SPM or equivalent

Job description

A prominent wellness service provider in Johor Bahru is seeking a Customer Service Representative to provide exceptional service and manage appointment scheduling. The ideal candidate will have a minimum SPM or equivalent, with at least 1 year of customer service experience. Responsibilities include handling communications, scheduling appointments, and ensuring customer satisfaction. The role offers various benefits such as wellness vouchers, training, and opportunities for promotion.