Salesforce Business Analyst

Michael Page; Kuala Lumpur; Hybrid; MYR 108,000 - 204,000; Full time

Job summary

A global technology organization is seeking a Salesforce Business Analyst to drive innovative solutions. In this role, you'll collaborate with stakeholders, analyze workflows, and translate requirements into effective documentation. With over 5 years of Salesforce experience required, candidates will benefit from flexible working options and career development opportunities. Join a team committed to shaping smarter solutions and making a real impact in the field.

Benefits

Competitive annual salary

Global exposure and collaboration

Flexible workstyle options

Access to learning and certifications

Inclusive team environment

Qualifications

• 5+ years of hands-on experience in Salesforce configuration and administration.
• Proficiency in documenting requirements and creating user stories.
• Solid communication skills, able to explain complex topics simply.

Responsibilities

• Stay ahead of emerging Salesforce trends and technologies.
• Collaborate directly with business stakeholders.
• Analyze business processes and recommend efficiency improvements.

Skills

Salesforce configuration

Requirement documentation

Communication skills

Process improvement

Salesforce Lightning

Collaboration with global teams

Job description

Responsibilities

• Stay ahead of emerging Salesforce trends, technologies, and best practices
• Collaborate directly with business stakeholders
• Working closely with business stakeholders to gather, clarify, and challenge requirements
• Analyzing business processes and recommending improvements that boost efficiency
• Translating requirements into clear documentation and user stories
• Partnering with architects and developers to design Salesforce solutions that work
• Providing training and guidance to end users
• Ensuring everything aligns with internal standards and policies
• Staying ahead of the latest Salesforce trends and capabilities

About Our Client

Our client is a well‑established global technology organization known for its long history of engineering expertise and commitment to continuous innovation. Operating across multiple regions, the company blends the stability of a long‑standing enterprise with the forward‑thinking approach of a modern tech leader.

Job Description

• Working closely with business stakeholders to gather, clarify, and challenge requirements
• Analyzing business processes and recommending improvements that boost efficiency
• Translating requirements into clear documentation and user stories
• Partnering with architects and developers to design Salesforce solutions that work
• Providing training and guidance to end users
• Ensuring everything aligns with internal standards and policies
• Staying ahead of the latest Salesforce trends and capabilities

The Successful Applicant

A successful Salesforce Business Analyst should have:

• 5+ years of hands‑on experience in Salesforce configuration and administration
• Proficiency in documenting requirements, creating user stories, and analyzing business workflows
• Comfort working with global teams, collaborating across different functions
• Solid communication skills, able to explain complex topics in a simple, structured way to both business and technical partners
• Familiarity with Salesforce Lightning, Sales Cloud, and Service Cloud
• A process‑improvement mindset, with the ability to spot gaps and recommend better ways of working

What\'s on Offer

• Competitive annual salary ranging from MYR 108000 to MYR 204000
• Global exposure through daily collaboration with international teams
• Permanent role with clear pathways for career development within a global technology environment
• Flexible, hybrid workstyle options that support work‑life balance
• Access to learning resources, certifications, and continuous upskilling in the Salesforce ecosystem
• Inclusive team environment with regular engagement activities and cross‑team knowledge sharing

If you\'re excited about shaping smarter Salesforce solutions and want to grow your career in a truly global, collaborative team, we\'d love to hear from you. Apply today and take the next step toward making a real impact!