Salesforce Application Support Analyst

Marsh & McLennan Companies; Kuala Lumpur; Hybrid; MYR 60,000 - 80,000; Full time

Job summary

A global leader in risk and strategy is seeking a talented individual for their Application Management Services team in Kuala Lumpur. This hybrid role involves coordinating support activities, contributing to complex Salesforce solutions, and ensuring alignment with business goals. Candidates should have a degree in Computer Science, 2-3 years of Salesforce support experience, and excellent stakeholder management skills. The company emphasizes diversity and inclusion in its workforce.

Qualifications

• 2-3 years of hands-on Salesforce support experience.
• Proven ability to lead solutions and drive initiatives independently.
• Excellent skills in evaluating and implementing AppExchange solutions.

Responsibilities

• Coordinate Level 2 and Level 3 support activities.
• Contribute to complex Salesforce solutions and automation.
• Optimize Salesforce functionality and implement best practices.

Skills

Salesforce support experience

Automation

Stakeholder management

Incident management

Knowledge of ITIL standards

Education

Degree in Computer Science

Tools

Salesforce Lightning

ServiceNow

Job description

We are seeking a talented individual to join our Application Management Services team at Marsh & McLennan Asia Business Services (MMABS). This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. This is a hybrid role that requires working as per the team’s arrangement.

Responsibilities

• Coordinate and contribute on Level 2 and Level 3 support activities, troubleshooting issues and escalating when necessary, ensuring minimal disruption to business operations.
• Contribute to the design, development, and implementation of complex Salesforce solutions, automation, and integrations, ensuring alignment with business goals.
• Contribute/coordinate to optimize Salesforce functionality, including evaluating new features, implementing best practices, and attending system upgrades and enhancements activities.
• Stay current with Salesforce releases, features, and industry best practices; recommend and implement improvements to maximize platform value.
• Contribute to the process of design and develop automation workflows using Salesforce Lightning flows to streamline business processes.
• Support workflows using tools like ServiceNow, ensuring efficient incident and change management processes.

Qualifications

• Degree in Computer Science with 2-3 years of hands‑on Salesforce support experience and a proven ability to lead solutions and drive initiatives independently.
• Experience in Lightning, automation, and integrations, combined with excellent stakeholder management skills and experience in evaluating and implementing AppExchange solutions and third‑party integrations.
• Familiarity with ITIL standards, incident management, and change control processes.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.