Sales Technology Support Analyst

Royal Bank of Canada; Putrajaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading financial institution in Malaysia is looking for a Client, Banking, Data Analytics and Digital Technology (CBDDT) Productions Services analyst. This role requires strong technical knowledge and business acumen to ensure system availability and support multiple applications. Key responsibilities include managing infrastructure, improving operational efficiency, and collaborating with teams. Qualified candidates should possess a Bachelor’s degree and have experience in enterprise-wide platforms, particularly in capital markets. This position offers a full-time opportunity with a workweek of 40 hours.

Qualifications

• Prior experience in supporting and managing global enterprise-wide platforms.
• Experience with 24×7 coverage across different regions.
• Exposure to capital markets or investment banking.
• Excellent verbal and written communication skills.
• Self-motivated and initiative-driven in team settings.
• Proven experience with ITIL frameworks.
• Ability to write on-the-fly DB statements.

Responsibilities

• Ensure maximum system availability and address technical issues.
• Leverage automation to improve operations.
• Manage infrastructure to minimize downtime.
• Liaise between Business and Technology.
• Communicate incident trends to stakeholders.
• Collaborate with development teams to resolve issues.
• Improve system resilience and governance.
• Conduct training sessions for APAC business.

Skills

Computer Operations

Customer Service

Group Problem Solving

Information Technology (IT) Infrastructure

Interpersonal Relationships

Proactive Behavior

Proactive Management

Remediation

Technical Support

Written Communication

Education

Bachelor of Science degree or equivalent

Tools

MS SQL

Sybase

Confluence

Jira

Job description

Overview

CBDDT (Client, Banking, Data Analytics and Digital Technology) Productions Services analyst in APAC is a critical role which requires good business acumen to be able to work with the business from various LOBs along with strong technical understanding to support multiple complicated applications (CRM, CLM/Fenergo, GIB, ClientFirst, etc.). CBDDT (Client, Banking, Data Analytics and Digital Technology) Services analyst role ensures operational effectiveness and compliance in supporting the APAC business while supporting both public side and private side users. This role drives to bring in the efficiencies of using CBDDT (Client, Banking, Data Analytics and Digital) applications by APAC business which strengthens our client relationship with the external clients.

What you will do?

• Responsible for ensuring maximum system availability and prompt and accurate remediation of issues
• Address technical issues (hands‑on) and concerns across Client, Banking, Data Analytics and Digital Technology space.
• Leverage automation to improve day‑to‑day operations
• Actively manage infrastructure to drive efficiency and minimize downtime
• Liaise between Business and Technology to ensure connectivity to achieve collective objectives
• Communicate incident trends and project updates effectively to stakeholders
• Collaborate with the development team and vendors to resolve issues and improve our platform
• Participate in decisions regarding design and direction to meet business needs
• Work to improve system resilience – including both failover and disaster recovery capabilities
• Proactively drive IT governance and de‑risking initiatives
• Responsible for the production stability of the application
• Conduct regular training sessions and drive in‑office hours sessions to APAC business.
• Coordinate with internal development to ensure the seamless delivery of all the critical releases/bugs/enhancement
• Provide user‑facing front‑office production support for remote users
• Support multiple SQL‑type database integrations including SSIS jobs and SSRS reports
• Leverage your strong written and verbal presentation skills including creating documentation in Confluence runbooks

Must have?

• Prior experience in supporting and managing global enterprise‑wide platforms
• Experience with being part of the team that provides 24×7 coverage across different regions
• Exposure to capital markets or investment banking
• Must have a Bachelor of Science degree or equivalent
• Excellent verbal and written communication skills
• Must be able to collaborate well with others
• Self‑motivated, takes initiative, and works well in a team setting
• Proven experience with the principles of ITIL Incident Management, Problem Management and Change Management
• Experience with MS SQL / Sybase or other equivalent relational database. Ability to write on the fly DB statements
• Disciplined approach to document all processes, issues and user stories in Confluence and Jira, combined with strong analytical/critical thinking and ability to continuously multitask and manage priorities

Nice to have?

• Experience with BMC Control M preferred, Autosys, Tidal or other batch scheduling platforms acceptable
• Proven history building proactive application monitoring across all environments via ITRS Geneos, Nagios, AppDynamics, Dynatrace (or equivalent)
• Understanding of build and deployment management
• Knowledge of CRM systems such as Salesforce
• Knowledge of client onboarding (KYC) such as Fenergo
• RHEL Unix / Linux / Windows environments and basic scripting (Perl, Bash, Python, Powershell, batch)

Job Skills

Computer Operations, Customer Service, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Proactive Behavior, Proactive Management, Remediation, Technical Support, Written Communication

Additional Job Details

Address: PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA

City: Putrajaya

Country: Malaysia

Work hours/week: 40

Employment Type: Full time

Platform: CAPITAL MARKETS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-11-18

Application Deadline: 2025-12-31 (Applications will be accepted until 11:59 PM on the day prior to the application deadline date above)

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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