Sales Support Specialist, OBCA Process (SG) MY

CIMB; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial institution in Malaysia is seeking a dedicated individual to ensure exceptional customer satisfaction and service excellence. The role involves facilitating corporate account online openings and promptly addressing customer inquiries regarding banking products. You will assist in preparing onboarding documents and ensure accurate submissions, while tracking applications effectively. This position is vital for maintaining excellent communication with stakeholders and achieving service-related objectives.

Responsibilities

• Responsible for customers’ satisfaction and service excellence.
• Facilitate corporate account online opening (OBCA).
• Attend to all customer enquiries on banking products and service promptly.
• Handle general incoming enquiries from internal/external customers.
• Assist to send customer information questionnaire and prepare onboarding documents.
• Ensure timely and accurate submissions of documentation.
• Calling and tracking account opening applications.

Job description

• Responsible for customers’ satisfaction and serviceexcellence.
• Facilitate corporate account online opening(OBCA).
• Attend to all customer enquiries on banking products and servicepromptly.
• Handle general incoming enquiries from internal/externalcustomers.
• Assist to send customer information questionnaire and prepare onboardingdocuments.
• Ensure timely and accurate submissions of documentation within internalcustomers.
• Calling and tracking of save as draft / purge account openingapplications.
• Any other responsibilities / tasks as assigned by the Management from time totime.

Key Dimension of Impact :

1. Financial:
   • Measurement of financial performance tagged to department business performance ofSME.
2. Non-financial:
   • Completion of assigned roles and responsibilities as set out in key responsibilities within agreedTAT/SLA requirement.
   • Achieve zero negative feedback or complain and keep excellent communication with relevantstakeholders and other operational units
   • Strive to achieve satisfactory completion of any other service related function within ME/SME/MC business segment duly delegated and communicated by Line manager/Department Head on a ad hocbasis.

Key Dimension of Impact *