Sales Support Specialist

Aalborg Portland Malaysia Sdn Bhd; Ipoh; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading cement manufacturer in Ipoh, Perak is seeking a Sales Support Specialist to support the sales team. Responsibilities include managing customer orders, checking stock availability, and maintaining customer data in SAP. Candidates should have a diploma, a minimum of 5 years of relevant experience, and strong skills in SAP and Microsoft Office. Proficiency in English and Bahasa Malaysia is required, with Mandarin as a plus.

Qualifications

• Minimum 5 years of experience as a Sales Support Specialist or in a similar role.

Responsibilities

• Handle customer orders accurately and promptly.
• Check stock availability and provide delivery schedules.
• Respond to customer enquiries regarding invoices and payments.
• Update daily sales reports and check daily sales outstanding.
• Support budgeting and sales estimation processes.

Skills

Strong knowledge of SAP

Proficient in Microsoft Office

Fluent in English

Fluent in Bahasa Malaysia

Ability to communicate in Mandarin

Education

Diploma in Marketing, Business or related disciplines

Tools

SAP

Microsoft Office

Job description

About the Company

Aalborg Portland Malaysia Sdn. Bhd. is the only white cement manufacturer in Malaysia and part of the world’s leading white cement producer, Aalborg Portland Group. Based in Ipoh, Perak, we are a multinational company committed to quality, safety, and sustainability.

Join us and be part of a global team shaping the future of white cement.

About the Role

Support the sales team by handling customer orders accurately and promptly. Create new customer accounts, sales orders, payment terms and perform credit checks.

Responsibilities

• Check stock availability and provide customers with delivery schedules.
• Respond to customer enquiries (invoices, delivery orders, statements, test reports, credit notes, and payments).
• Coordinate with internal and external teams to meet purchase order requirements.
• Make follow-up calls to existing customers for new orders.
• Issue CNR/DNR and credit notes as required.
• Manage and update customer data, pricing, and sales information in SAP.
• Monitor collections, overdue accounts, and follow up on outstanding payments to improve cash flow.
• Update daily sales reports, check daily sales outstanding, and prepare tanker schedules.
• Track debtor listings, advance payments, bank guarantees, outstanding invoices, and LCs.
• Support budgeting and sales estimation processes.
• Arrange and dispatch product samples.
• Assist in monitoring cement sales performance against targets and rebate agreements.
• Inform customers of price and rebate changes, and update systems accordingly.
• Provide backup support for order processing (SCI or Cement) when colleagues are absent.
• Perform additional tasks as assigned by superiors.
• Maintain confidentiality of company matters and refrain from sharing with external parties.

Education and Qualifications

• Diploma in Marketing, Business, or related disciplines, or equivalent working experience.
• Minimum 5 years of experience as a Sales Support Specialist (or in a similar role) within a Sales Department.

Required Skills

• Strong knowledge of SAP (sales-related functions, data management, and reporting).
• Proficient in Microsoft Office (Excel, PowerPoint, Word) and computer literate in general.

Preferred Skills

• Fluent in English and Bahasa Malaysia, ability to communicate in Mandarin is an added advantage