Sales Support Executive

C. S. Yap Engineering; Klang City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading engineering company in Klang is seeking a full-time Sales Support Executive to support the sales team. The ideal candidate will assist with order processing, customer inquiries, and maintain sales records. Experience in sales support or customer service is preferred. We offer a competitive salary, bonuses, and benefits including health insurance and career development opportunities. Join us to contribute to our business growth and customer satisfaction.

Benefits

Competitive salary

Performance-based bonuses

Comprehensive health insurance

Annual leave

Ongoing training opportunities

Qualifications

• Ability to liaise effectively with customers and colleagues.
• Attention to detail with strong organisational skills.
• Experience in a sales or customer service role is preferable.

Responsibilities

• Assist the sales team with order processing and invoicing.
• Liaise with customers to handle inquiries and complaints.
• Maintain records of sales activities and inventory levels.
• Collaborate with marketing for promotional campaigns.
• Provide excellent customer service for assigned accounts.
• Report on sales trends and opportunities to management.
• Contribute to the development of sales strategies.

Skills

Excellent communication and interpersonal skills

Strong organisational and multitasking abilities

Proficient in Microsoft Office Suite

Experience in sales support or customer service

Problem-solving and analytical skills

Willingness to learn and adapt

Passion for exceptional customer service

Tools

Microsoft Office Suite

Job description

Join the dynamic sales team at CSYAP as a full-time Sales Support Executive based in Klang, Selangor. In this role, you will be an integral part of the sales operations, providing essential support to the sales team to drive business growth and customer satisfaction.

What you'll be doing

• Assist the sales team with administrative tasks such as order processing, invoicing, and data entry
• Liaise with customers to address inquiries, handle complaints, and ensure timely delivery of products
• Maintain accurate and up-to-date records of sales activities, customer information, and inventory levels
• Collaborate with the marketing team to support promotional campaigns and events
• Provide excellent customer service and act as the primary point of contact for assigned accounts
• Identify and report on sales trends and opportunities to the sales management team
• Contribute to the development and implementation of sales strategies and initiatives

What we're looking for

• Excellent communication and interpersonal skills with the ability to liaise effectively with customers and colleagues
• Strong organisational and multitasking abilities with attention to detail
• Proficient in using office productivity software, such as Microsoft Office Suite
• Experience in a sales support or customer service role, preferably in the sales industry
• Demonstrated problem-solving and analytical skills to identify and address customer needs
• Willingness to learn and adapt to changing business requirements
• Passion for providing exceptional customer service and contributing to team success

What we offer

At CSYAP, we believe in nurturing our employees' growth and development. We offer a competitive salary, performance-based bonuses, and opportunities for career progression. Additionally, you will enjoy a range of benefits, including comprehensive health insurance, annual leave, and opportunities for ongoing training and skill development.