Sales Support Engineer

Beckhoff Automation Brazil; Batu Kawan; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading automation solutions company in Malaysia is seeking a Technical Sales Support professional. The ideal candidate should hold a degree in industrial automation or a related field with 1–3 years of experience in sales support, though fresh graduates are welcome to apply. Responsibilities include understanding client RFQs, proposing solutions, and managing customer inquiries. Knowledge of the Malaysian automation market is advantageous. Join a dynamic team and contribute to our expansion in the region.

Qualifications

• 1–3 years of experience in sales support for industrial automation.
• Good knowledge of the Malaysia automation market will be an advantage.
• Fresh graduates are encouraged to apply.

Responsibilities

• Understand Client RFQ for their application.
• Propose suitable solution based on client requirement and needs.
• Perform SWOT and market analysis.

Skills

Client RFQ understanding

Sales strategy development

Troubleshooting assistance

Good communication skills

Education

Degree in industrial automation, engineering or comparable

Tools

D365

CRM

Excel

Job description

Beckhoff offers advanced automation systems based on PC-based control technology. The product range primarily covers industrial PCs, fieldbus components, drive technology, automation software, control cabinet-free automation, and hardware for machine vision. Components and system solutions from Beckhoff are used in a wide range of sectors and applications worldwide. Beckhoff’s main divisions such as development, production, administration, sales, marketing, support, and service, are housed at Beckhoff’s headquarters in Verl, Germany. Beckhoff has 41 subsidiaries and branch offices and is a rapidly growing presence on the international market. Through global cooperation with partners, Beckhoff is present in over 75 countries. We are currently expanding in Malaysia and are looking for candidates who seek a rewarding career and are looking to take on challenges to join our team here.

Responsibilities

Technical Sales Support

• Understand Client RFQ for their application
• Propose suitable solution based on client requirement and needs
• Stay up-to-date with Beckhoff new product and its features
• Perform SWOT and market analysis and work with Sales Team to develop specific sales strategies
• Provide information and support to help the salesperson achieve their sales target
• Provide troubleshooting assistance for customer orders, account statuses and relevant problems

Operation Sales Support

• Coordinate with the operation department for customer PO, deliveries and invoice generation
• Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience
• Manage sales tracking tools and report on monthly sales and order
• Keep record of sales and order trends via D365, CRM and Excel tools
• Respond to customer enquiry via phone call and emails
• Reports to HQ Logistics departmental head from time to time pertaining to logistics matters
• Maintaining the proper warehouse processes and stocks management

Qualifications

• Preferably degree in industrial automation, engineering or comparable technical qualification
• 1–3 years of experience in sales support for industrial automation. Fresh graduates are encouraged to apply
• Good knowledge of the Malaysia automation market will be an advantage
• Proactive, self-starter and team-oriented