Sales & Support Consultant (Mandarin + Cantonese) [Joining bonus RM2000]

Sutherland; Kuala Lumpur; Hybrid; MYR 150,000 - 200,000; Full time

Job summary

A customer service solutions firm in Kuala Lumpur is seeking a Sales & Support Consultant who is fluent in Mandarin or Cantonese and English, to provide high-quality customer service and support. The ideal candidate will have strong communication skills and a good understanding of technical products, as the role involves troubleshooting and resolving customer issues. This position offers a flexible working model with training provided and requires achieving performance targets across various metrics.

Benefits

Joining bonus RM2000

Training provided

Qualifications

• Strong communication skills to serve clients and customer markets.
• Ability to identify customer needs and provide solutions.
• Experience in handling customer interactions effectively.

Responsibilities

• Handle incoming calls and chats to ensure high customer experience.
• Advise customers on new products and services.
• Resolve issues and provide troubleshooting support.
• Achieve individual performance targets consistently.

Skills

Strong written & verbal communication in Mandarin OR Cantonese

Basic knowledge of CMS (WordPress/Joomla)

Familiarity with DNS, TCP/IP, FTP, SSH

Proficiency in CRM tools

Skilled in handling objections, upselling, and cross-selling

Tools

PHP

MySQL

Job description

Sales & Support Consultant (Mandarin + Cantonese) [Joining bonus RM2000]

• Handle incoming calls or chats, ensuring a consistently high level of customer experience throughout each interaction.
• Advise customers on new products and services to support the growth of their businesses.
• Resolve issues within our support scope, and when necessary, guide customers toward third-party solutions or paid services.
• Troubleshoot products to provide effective solutions and support.
• Take full responsibility for resolving customer concerns and ensuring satisfaction.
• Achieve individual performance targets, which may include metrics such as Customer Availability, Net Promoter Score, and daily sales.
• Exhibit strong communication skills and excel at multitasking and prioritizing in a high-volume environment.

The role is 100% sales and technical support with account management, comes with fixed basic, allowances etc.

Requirements

• Strong written & verbal communication in Mandarin OR Cantonese + English to serve clients and customer markets (China, Hong Kong and Taiwan).
• High level of comprehension, conversation flow, and chat etiquette.
• Basic knowledge of CMS (WordPress/Joomla), PHP, MySQL.
• Familiarity with DNS, TCP/IP, FTP, SSH, and common error resolution.
• Proficiency in CRM tools and accurate data entry.
• Ability to identify customer needs and offer appropriate solutions.
• Skilled in handling objections, upselling, and cross-selling.
• Strong ownership of customer interactions.

Training Provided

Training is provided!

Work Time

• Time: 8am – 5pm / 9am-6pm / 10am – 7pm
• Days: Monday – Friday
• Mode: WFO/Hybrid (Training and nesting will be onsite; WFH once get manager's approval based on overall performance-KPI, attendance, attitude & etc.)