Sales Support & Administration Executive

SP Avenue Enterprise; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading cleaning solutions provider is seeking an International Customer Service Executive based in Johor Bahru. The role involves processing international sales orders, setting up customer accounts, and providing administrative support. Ideal candidates should possess excellent English communication skills, a diploma in business administration or management, and have at least 2 years of relevant experience. This position offers significant responsibilities within a fast-growing company.

Qualifications

• 2+ years of experience in a similar field with a proven track record of success.
• Ability to multi-task and manage high-pressure environments.
• Good people management skills are essential.

Responsibilities

• Process international sales orders for Cafetto.
• Set up new customer accounts and handle administration tasks.
• Handle inquiries and coordinate order shipments with warehouses.

Skills

Fluent English communication

Stakeholder management

Multi-tasking

Ability to work under pressure

Education

Diploma in Business Administration or Management

Job description

This position will be contracted directly to our Australia based client - Cafetto Pty Ltd, under independent service contractor agreement basis. High pay, key responsibilities, and immediate impact to strengthen our manufacturing operations.

About company

Cafetto produces cleaning and sanitation products for espresso, coffee brewing and beverage dispensing equipment. Cafetto is the industry leader in effective organic and eco-friendly solutions, offering cleaning products to improve equipment performance and simplify cleaning process.

Established in 2003, all products are manufactured in Cafetto headquarter – South Australia, Australia. Overseas subsidiaries (Cafetto Asia, Cafetto Europe and Cafetto UK) will distribute products from local warehouses in these regions.

It’s fast growing business with lots of opportunities to get your career to a different level.

As an International Customer Service Executive, you will be based in Johor Bahru and will attend to all international order processing, customer service and other administration support.

Tasks Required

• Cafetto International Sales Order Processing
• Setting up new customer accounts and any other administration tasks related to international orders
• Basic product enquiries with International customers
• Coordinating customers’ order shipments with warehouses
• Following up with all shipment updates
• Any other tasks if required

Qualifications

• Able to communicate fluently in English (Advanced to Intermediate level)
• Business administration, management, or equivalent Diploma
• 2+ years’ experience in a similar field with a proven track record of success
• Ability to multi-task
• Good people and stakeholder management skills
• Ability to work in a high pressure environment and successfully achieve tight deadline