Sales Supervisor - Sarawak (Sibu)

CelcomDigi; Kuching; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading telecommunications company is seeking a Sales Supervisor to lead a team of frontliners and drive sales performance in Kuching, Malaysia. The ideal candidate will have 3-4 years of experience in sales/channel management, strong leadership skills, and be fluent in Bahasa Malaysia. Responsibilities include coaching sales staff, monitoring dealer performance, and implementing strategic initiatives. This role offers an opportunity to innovate and make an impact in the telecommunications field.

Qualifications

• Minimum 3–4 years of experience in sales or channel management.
• Strong ability to manage and develop sales teams.
• Fluent in Bahasa Malaysia; proficiency in English or local dialects is an advantage.

Responsibilities

• Lead, coach, and mentor Sales Executives.
• Plan and implement strategic initiatives for channel distribution.
• Monitor dealer performance and ensure adherence to company standards.

Skills

Leadership skills

Interpersonal skills

Communication skills

Negotiation skills

Sales data analysis

Education

Diploma or Degree in Business, Marketing, or related field

Job description

Overview

The Sales Supervisor is responsible for leading and managing a team of frontliners and supporting channel partners to drive sales performance across assigned territories. This role involves executing channel strategies, overseeing day-to-day sales activities, ensuring visibility of products in the market, and achieving sales targets. The Sales Supervisor will also play a key role in coaching and developing the sales team, maintaining strong dealer relationships, and ensuring alignment with CelcomDigi’s standards, policies, and business objectives.

Responsibilities

• Lead, coach, and mentor Sales Executives to optimize individual and team performance.
• Plan and implement strategic initiatives to expand and strengthen channel distribution.
• Design and execute quarterly tactical sales programs to achieve business targets and KPIs.
• Monitor dealer performance, ensuring adherence to company policies, standards, and branding guidelines.
• Track, analyze, and report competitor activities, providing insights and recommendations for improvement.
• Ensure strong and consistent brand presence across all sales channels and touchpoints.
• Provide first-line support for system or product-related issues faced by dealers and frontliners, ensuring timely resolution.

Requirements

• This position is offered on a 2-year fixed-term contract basis.
• Diploma or Degree in Business, Marketing, or a related field; SPM holders with strong relevant experience will also be considered.
• Minimum 3–4 years of experience in sales, channel management, or dealer operations, preferably in the telecommunications or FMCG industry.
• Proven leadership skills with experience in managing and developing sales teams.
• Strong interpersonal, communication, and negotiation skills to engage effectively with dealers, channel partners, and internal stakeholders.
• Results-driven, highly motivated, and able to work independently in a fast-paced, target-oriented environment.
• Proficient in analyzing sales data, identifying trends, and formulating action plans.
• Willing to travel and work outdoors, including weekends and public holidays, as required.
• Possess own transport and a valid driving license.
• Tech-savvy with basic knowledge of sales systems, reporting tools, and telecommunications products and services.
• Fluent in Bahasa Malaysia; proficiency in English or other local dialects is an added advantage.

Next Steps

Thank you for taking the first step towards joining our team at CelcomDigi. After submitting your application, our Talent Acquisition team will review your CV and reach out to shortlisted candidates to guide you through the next steps, including a pre-screening conversation, interviews, and/or assessments.

At CelcomDigi, we aspire to be Malaysia’s leading telco-tech company — the nation’s digital growth engine — powering transformation through 5G, AI, and innovation that impacts over 20 million customers. Here, your role goes beyond work. It’s about enabling businesses to thrive, connecting communities, and advancing society, as we build a brand rooted in trust, reliability and customer excellence. Aligned with our employer value proposition, Grow with Purpose. Build with Trust, you’ll have the opportunity to innovate responsibly and create digital solutions that truly make a difference. If you\'re driven, future focused, and ready to be part of something bigger, we want you on our team.

Let’s advance and inspire Malaysia together! #WeAreCelcomDigi

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CelcomDigi is an equal opportunity employer, and committed to promoting employment practices that are transparent, objective and fair.