Sales & Service Support Executive

Career Wise; Simpang Ampat; On-site; MYR 39,060 - 55,800; Full time

Job summary

A leading service solutions provider in Malaysia is seeking a Sales & Service Support Executive. The successful candidate will manage customer relationships, facilitate the sales process of spare parts, and promote brand loyalty through exceptional service. The role requires proficiency in Bahasa Melayu and English, a diploma in a relevant field, and 2-3 years of experience in a service or sales support capacity. Knowledge of ERP systems, particularly SAP, is a plus.

Qualifications

• Experience with a corporate ERP system, preferably SAP.
• Knowledge of quality standards for services and customer satisfaction evaluation.
• Ability to meet agreed tasks and deadlines against KPIs.

Responsibilities

• Schedule service engineers and manage the sales process of spare parts.
• Handle customer complaints and warranty follow-ups.
• Promote the company brand by providing excellent service.

Skills

Customer needs assessment

Face-to-face interaction skills

Commercial service skills

Social perceptiveness

Education

Diploma in related field

Tools

SAP

Job description

About the job Sales & Service Support Executive

Job Responsibilities:

• Responsible for scheduling service engineer, whole sales process of spare parts (quoting, ordering, shipment and invoicing).
• Responsible for follow-up customer complaints and warranty.
• To promote the company brand at all times by providing a 1st class service to all customers within the operational region.
• To deal with customer queries and requests for service support, in a professional way and in line with company objectives.
• That all service activity is accounted for with signed documents and accurate information logged in relation to travel, site time, and spare parts consumed.
• To ensure that all-possible service revenue is invoiced in a timely manner.
• To have awareness of and understand, the company KPI of Service targets, and to inform the Branch Manager, of such potential problems that may conflict with these objectives.
• To participate in all relative training courses that is deemed necessary.
• To keep abreast of new products that is of interest to the local market development.
• To carry out such ad hoc duties, that is commensurate with the position and requested by the Branch Manager.

Job Requirements:

• Experience of using a corporate ERP system (preferable SAP).
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of the companys products and processes.
• Ability to execute agreed tasks & deadlines against performance criteria (KPI).
• Customer face-to-face interaction skills and commercial service skills. Social perceptiveness.
• Profieciency in Bahasa Melayu and English.
• Minimum Diploma in related field.
• Min 2 to 3 years experience in preferable service/sales support role. Technical would be a plus.