Sales - Sales Support Specialist

TopNotch HR Consulting Firm; Kuala Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading consultancy firm in Kuala Selangor is looking for a Salesforce CRM Support Specialist to assist end-users and support project activities. The role involves user acceptance testing and collaborating with technical teams on issue resolution. Ideal candidates are tech-savvy and self-motivated with experience in drafting process flows and working in fast-paced environments. This position offers the opportunity to contribute to successful Salesforce CRM platform maintenance.

Responsibilities

• Provide support for Salesforce CRM inquiries.
• Assist the Regional CRM Manager with projects.
• Support User Acceptance Testing for Salesforce CRM.
• Collaborate with Grab Technical Solutions on issues.
• Extract and analyze Salesforce reports.
• Identify system enhancements with stakeholders.

Skills

Tech savvy

Good communication

Change management

Self-motivated

Process flow drafting

Experience in tech/hyper‑growth companies

Job description

TopNotch HR Consulting Firm – Kuala Selangor, Selangor

Responsibilities

• Provide support and assistance to end-users with any Salesforce CRM inquiries or issues.
• Support the Regional CRM Manager on Salesforce CRM related project activities.
• To support and be involved in User Acceptance Testing (UAT) for our Salesforce CRM program.
• Work closely with Grab Technical Solutions team on Salesforce CRM issue resolution or change request tickets.
• Be a Salesforce CRM expert to our users.
• Extract and analyze Salesforce reports to aid decision-making processes.
• Collaborate with different teams/stakeholders to identify opportunities for system enhancements and customizations aligned with business requirements.

Essential Experience / Criteria

• Tech savvy.
• Good communicator - ability to explain clearly to business and tech working stakeholders.
• Change management advocate.
• Self-motivated with a desire to contribute to a successful roll‑out & maintenance of our Salesforce CRM platform.
• Experience in drafting process flow charts.
• Experience working in tech/hyper‑growth companies.