Sales Operations Specialist

Arrow Electronics; Penang; On-site; MYR 30,000 - 40,000; Full time

Job summary

A global technology company located in Penang, Malaysia, is looking for an Account Specialist to support a portfolio of valued customers. This role involves engaging with customers to provide product solutions and ensures after-sales service is delivered effectively. Ideal candidates will have a diploma or degree with relevant experience, and fresh graduates are encouraged to apply. The position offers exposure to a dynamic sales environment with opportunities for growth.

Qualifications

• 1-3 years of experience in a sales-related role.
• Ability to work collaboratively with internal teams.
• Strong product knowledge and customer service skills.

Responsibilities

• Support an account portfolio by securing products/services for customers.
• Manage quotes and maintain customer orders.
• Identify new sales opportunities and provide after-sales service.

Skills

Customer service

Sales skills

Technical support

Influencing skills

Education

Diploma / Degree

Job description

Through primarily telephone interaction, this sales professional will support an account portfolio of valued customers to locate and secure the right products or services for their specific needs. Occasionally working with the Field Sales Representative, supplier partners, engineers, and other internal Arrow resources, the Account Specialist is to offer exemplary customer service and product knowledge expertise with an aim to expand marketshare, and grow our business. Daily activities of the role include, but are not limited to:

• Quote Bill of Materials (BOM) and ensure that registered pricing is reflected in all quotes. Systematically manage own assigned portfolio by taking proactive and regular actions related to sales and the administration of the account. Understand the Distributor Total Available Market (DTAM); Coordinate with internal corporate resource groups to ensure customer satisfaction. Be a team player by working collaboratively and synergistically with colleagues across Arrow. Demonstrated ability to influence and to interact at multiple levels of an organization.
• Identifying new sales opportunities by working with buyers and engineers to provide quotes, technical support and data sheets, and by placing purchase orders. Maintain accounts by providing customer service on orders. Other maintenance tasks include: tracking shipments, maintaining orders, managing backlog, expediting orders and trouble‑shooting. Strategically manage assigned portfolio through competition analysis, research and profiling and interaction with engineers, ADRs, FSRs, and other Arrow resources within own territory.
• Providing after-sales service by ensuring the products’ arrival at the customer location in a timely fashion.
• Manage and sell to assigned accounts in assigned territory. Quote to customer specifications and needs on Arrow's entire line card.
• This job profile requires the assignment and participation in a sales compensation plan. A portion of OTE will be variable and tied to specific sales‑related goals as set forth by Arrow.

Preferred Skills

• Has developed specialized skills or is multi-skilled through job‑related training and considerable on‑the‑job experience
• Completes work under moderate supervision
• Likely to act as an informal resource for colleagues with less experience
• Identifies key issues and patterns from partial/conflicting data
• Takes a broad perspective to problems and spots new, less obvious solutions

Experience / Education

Diploma / Degree with about 1-3 years of experience.

Fresh Graduates are encouraged to apply.