Sales Operations

TopNotch HR Consulting Firm; Kuala Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading consulting firm in Kuala Selangor is seeking a detail-oriented professional for pre-billing operations. You will be responsible for data verification, billing accuracy, and collaborating with teams on Salesforce CRM. The ideal candidate will have a Bachelor's degree and 2-4 years of experience in business operations, demonstrating strong analytical and communication skills. This role requires independence and attention to detail, thriving in a fast-paced environment.

Qualifications

• 2-4 years of experience in business operations, preferably in finance.
• Proficient in data analysis and cleaning complex datasets.
• Excellent written and verbal communication skills in English.

Responsibilities

• Gather and validate billing information from internal systems.
• Review pre-billing reports, identify and correct discrepancies.
• Ensure compliance with sales operations processes and policies.

Skills

Data verification

Billing accuracy

Excellent communication

Data analysis

Attention to detail

Education

Bachelor's Degree

Tools

MS Excel

Google Sheets

Salesforce CRM

Job description

TopNotch HR Consulting Firm – Kuala Selangor, Selangor

Key Responsibilities: Pre-Billing Operations

• Data Verification: Gather and validate billing information from internal systems and databases.
• Billing Accuracy: Review pre-billing reports, identify discrepancies, and make corrections as necessary.
• Invoicing Calculations: Ensure accurate billing calculations based on contract terms, pricing agreements, and service delivery metrics.
• Cross‑Check Data: Validate calculations against client agreements and internal standards to ensure alignment.
• Issue Resolution: Address any inconsistencies or errors in billing and collaborate with relevant teams to resolve issues promptly.
• Documentation & Record Keeping: Maintain detailed records of all pre‑billing activities and ensure proper documentation.
• Process Improvement: Continuously identify opportunities to enhance the accuracy and efficiency of the pre‑billing procedures.

Commercial Process Excellence & Execution

• Process Adherence: Ensure compliance with sales operations processes, policies, and SLAs.
• Salesforce CRM: Collaborate with Country Operations and Commercial teams to onboard, adopt, and maintain the usage of Salesforce CRM (SFDC), ensuring data quality and governance.
• Data Integrity: Monitor and support the data integrity of Key Account Managers, Inside Sales, and Channel Partner teams to ensure CRM data meets recommended SOPs.
• Ad Hoc Sales Operations Tasks: Assist with various sales operations projects and tasks as required to ensure smooth business execution.

Qualifications

• Education: Bachelor’s Degree (preferred).
• Experience: 2‑4 years of experience in business operations, with a focus on finance or related fields in fast‑paced B2B, SaaS, enterprise, corporate, or start‑up environments.
• Data Skills: Proficiency in MS Excel / Google Sheets; comfortable with data analysis, data cleaning, and organizing complex datasets.
• Communication: Excellent written and verbal communication skills in English to engage with regional stakeholders across Southeast Asia.
• Independence: Ability to work autonomously and efficiently in a fast‑paced, constantly evolving environment.
• Attention to Detail: Strong attention to detail and a track record of exceeding expectations in operational performance.
• Soft Skills: Ambitious, self‑driven, and motivated to succeed. Able to thrive in a VUCA (Volatile, Uncertain, Complex, Ambiguous) environment.
• Work Ethic: Demonstrated integrity, respect, and a commitment to high standards in all aspects of work.

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