Sales Manager, Pharmaceutical (Selangor/Penang)

IMCD Malaysia Speciality Chemicals; Seberang Perai; On-site; MYR 70,000 - 100,000; Full time

Job summary

A leading chemical company in Penang is seeking an experienced sales professional to lead account management and drive business development in the specialty chemicals sector. The ideal candidate will have over 5 years of experience in the pharmaceutical industry, a Bachelor's degree in Chemistry or Chemical Engineering, and strong interpersonal skills. This role involves developing relationships with key customers and expanding supplier networks, ensuring a positive customer experience.

Qualifications

• 5+ years of experience in sales of specialty chemicals for the pharmaceutical industry.
• Confident in leading technical discussions.
• Self-motivated with strong relationship-building skills.

Responsibilities

• Lead account management and new business development activities.
• Develop organic growth with existing and new customers.
• Drive supplier expansion initiatives and manage customer satisfaction.

Skills

Sales strategy formulation

Account management

Customer relationship management

Interpersonal skills

Problem-solving

Communication skills

Education

Bachelor's Degree in Chemistry or Chemical Engineering

Tools

SalesForce

Einstein Analytics

Job description

Responsibilities

Organic Growth

• Lead all aspects of account management and new business development activities, including strategy development & tactical execution, setting account goals and objectives, and driving efforts to achieve them.
• Identifying key decision makers & develop strong relationship with customers to support retention and translate into new revenue opportunities, programs to retain and grow existing accounts.
• Ensure profitability of the business by achieving monthly sales targets & market share through direct selling & monitoring performance against targets and by securing business with new & existing customers.
• Develop organic growth with both existing and new customers. Manage adequately stocks adaptors (working capital) of the product line.
• Develop and implement segment-specific sales actions plan for the assigned markets to achieve order, revenue and margin projections through value-based solution selling.
• Lead and manage sales strategy formulation and execution for key accounts. Drive customized solutions manage and market opportunity pipeline.
• Act as primary point of contact between company and key customers, implement plans aimed at business retention and improve customer satisfaction.
• Understand and keep track of changing key customer needs and business environments to ensure the most appropriate support is provided to fulfil key customers' needs.
• Liaise with internal departments to maximize sales opportunities. Provide concise and adequate reporting and information-sharing on a regular basis. Maintain detailed customer profiling database and provide business analysis.
• Work closely with the respective Business Unit Manager to develop product portfolio and fill product gaps in the territory.
• Create network with local contacts at key potential new Principals to drive opportunities for regional business.
• Map respective markets, trends and needs to present business plans to potential new Principals.

Supplier Expansion

• Work closely with the Principals and their Technical staff to pro-actively innovate and respond to market needs, implement improvement plans and solve problems. A key success factor of this job would be interpersonal skills and relationship building – both internally and externally.
• Drive regular reviews with existing key principals to ensure strategic alignment and constant mutual growth.
• Lead supplier expansion initiatives including the acquisition of new suppliers or new products/regions/markets of existing suppliers to fill portfolio gaps in close collaboration with the Business Unit Managers and Business Groups.
• Research and identifies new markets that fits into the growth strategy defined for SEA region.

Digitalisation

• Establish a positive digitalization and support the implementation of tools like SalesForce, Einstein Analytics, MyIMCD as market leading B2B platform, Virtual visitor and a renewed IMCD website and/or other channels in close collaboration with the Digitalisation manager.
• Helps direct development of customer-facing web platforms and digital experiences.

Qualifications

• Bachelor's Degree in Chemistry or Chemical Engineering
• More than 5 years of working experience in the sales of specialty chemicals for pharmaceutical industry
• Confident in leading technical discussions and be problem-solvers.
• Strong communication skills, presentation skills, interpersonal and networking skills
• Possess strong convincing power and ability to maintain and strengthen relationships with customers.
• Self-motivated and energetic personality