Sales Manager, Personal Loan

Alliance Bank Malaysia Berhad; Puchong; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading banking institution in Malaysia is seeking a sales professional to promote personal loan products to new and existing customers. The ideal candidate will have experience in sales and customer service, with a strong customer care culture and a minimum SPM qualification. Responsibilities include cross-selling products, identifying new sales strategies, and ensuring excellent customer service. Banking experience is preferred.

Qualifications

• Experienced in sales and customer service environment.
• Strong customer care culture.
• Preferably 1 year of banking experience.

Responsibilities

• Promoting Personal Loan product to customers.
• Cross-selling credit life insurance & credit cards.
• Identifying new sales strategies to increase sales.
• Participating in sales activities and supporting plans.
• Obtaining all relevant income documents from customers.
• Practicing best sales practices and delivering customer service.
• Handling customer inquiries and complaints promptly.
• Escalating unresolved complaints to supervisors.
• Ensuring no misrepresentation of product features.

Skills

Sales experience

Customer service skills

Education

Minimum SPM qualification with 5 passes

Job description

Job Responsibilities

• Promoting Personal Loan product to New To Bank and Existing To Bank customers
• Actively cross sell on credit life insurance & credit card
• Constantly identify new sales strategies and approach to increase individual and achievements
• Participate, plan and support sales activities
• Ensure all relevant income documents is obtained from customer to adequately support the application
• Practice best sales practice and deliver excellent customer service
• Ensure all customers enquiry and complaints are handled promptly and efficiently
• Unresolved complaints are to be escalated immediately to his/her superior
• Ensure no misrepresentation of product feature, pricing, promotions and processes

Job Requirements

• Experienced in sales and customer service environment with strong customer care culture
• Minimum SPM qualification with 5 passes inclusive of Bahasa Malaysia
• Preferably 1 year of banking experience.