Sales Manager

MBSB Bank Berhad; Penang; On-site; MYR 70,000 - 100,000; Full time

Job summary

A financial institution in Malaysia is seeking a Sales Manager to oversee the branch sales team. The role involves driving financing performance, developing client relationships, and motivating team members to achieve sales goals. Applicants should have at least five years of experience in retail sales or consumer banking. This position offers the opportunity to conduct effective marketing activities to promote the bank's products and ensure high-quality service standards.

Qualifications

• Minimum five (5) years of experience in retail sales or consumer banking credit.
• Experience in credit administration or general administrative functions in a bank.

Responsibilities

• Oversee branch sales team in driving financing performance.
• Network and build relationships with external business partners.
• Manage sales goals and motivate team members.
• Conduct marketing and selling activities for MBSB products.

Skills

Leadership skills

Relationship management

Marketing and sales skills

Communication skills

Education

Tertiary education in Business Administration, Finance, Management or related discipline

Job description

Sales Manager is responsible to oversee branch sales team in driving and delivering branch financing performance.

Supports the Branch Manager in the activities of marketing, establishment of performance standards and compliance.

Network and build relationships with external business partners such as housing agents, brokers and lawyers and developer.

Deepen client relationships through the development of on-going interactions and demonstrate ability to continuously grow portfolio of customers.

Leadership skills to motivate team members, working with them to set and meet sales goals.

Servicing existing and new customers.

Promote an effective sales environment through mentoring, sales training and individual team coaching.

Work closely with other departments to obtain referral as alternative channels.

Recruitment of Financial Advisor - Property Financing and Financial Advisor - PFI.

Analyse current rates and programs to provide accurate and timely information to borrowers and referral sources.

Manage pipeline to ensure service level standards and financial objectives are met.

Utilize various in-house technical systems and programs.

Provide clients with outstanding service standards based on professional relationship management.

Immediate Task

Planning and implementing effective marketing as well as selling activities to promote MBSB’s products.

Conduct and coordinate awareness campaign such as booth promotions, events and road shows organised by Management.

Promote and develop new customer base for financing products.

Conduct proper Know Your Customer (KYC) on customers and business partners to ensure data integrity.

Provide clients with outstanding service standards based on professional relationship management.

Establish relationship with new Referral Agents (RA) as one of sales sources.

Progress Report

You are to report directly to your respective Branch Manager (BM) the progress report as follows:

Daily sales achievement (number of accounts and amount by the end of business day).

Weekly Marketing activity plans to be addressed.

Policies, Systems, Processes and Procedures

To ensure staff are familiar with the Bank’s Policies, Systems, Processes and Procedures by providing formal and informal training.

To adhere to departmental policies, systems, and procedure so that all relevant procedural/ legislative requirements are fulfilled while delivering a quality and cost-effective service.

Keep abreast with financial services of the Group, rules and regulations under BNM and Association of Banks in Malaysia as well as the latest development within the banking circle.

To adhere to Shari’ah compliance and regulations.

People Management Responsibilities

Defines goals and key performance indicators for each member of the team and ensure target assigned to be achieved.

Develops talent within the team by providing guidance and coaching to achieve the defined goals.

Threshold Qualifications

Tertiary education in Business Administration, Finance, Management or any related discipline.

Years & Nature of Experience

Minimum five (5) year of experience in retail sales/consumer banking credit/ credit administration or general administrative functions in local/foreign bank.

You will also be working closely with internal & external stakeholders such as Branch Distribution Channel department, other divisions, and customers and service providers.