Sales Manager

MBSB Bank Berhad; Ipoh; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial institution in Malaysia seeks a Sales Manager to oversee branch sales performance and drive financing growth. The ideal candidate will inspire and manage a sales team, foster relationships with external partners, ensure compliance with banking policies, and implement effective marketing strategies. Experience in retail sales or banking is required. This role offers an opportunity to significantly impact financial services in the region.

Qualifications

• Minimum one year of experience in retail sales or consumer banking.
• Ability to motivate team and meet sales goals.
• Strong networking and relationship-building skills.

Responsibilities

• Oversee sales team and drive branch financing performance.
• Build relationships with external business partners.
• Conduct effective marketing and selling activities.
• Ensure adherence to Bank’s policies and procedures.

Skills

Sales management

Relationship building

Team leadership

Customer service

Education

Tertiary education in Business Administration or related field

Job description

Overview

Sales Manager is responsible to oversee branch sales team in driving and delivering branch financing performance.

Supports the Branch Manager in the activities of marketing, establishment of performance standards and compliance.

Network and build relationships with external business partners such as housing agents, brokers and lawyers and developer.

Deepen client relationships through the development of on-going interactions and demonstrate ability to continuously grow portfolio of customers.

Leadership skills to motivate team members, working with them to set and meet sales goals.

Servicing existing and new customers.

Promote an effective sales environment through mentoring, sales training and individual team coaching.

Work closely with other departments to obtain referral as alternative channels.

Recruitment of Financial Advisor - Property Financing and Financial Advisor - PFI.

Analyse current rates and programs to provide accurate and timely information to borrowers and referral sources.

Manage pipeline to ensure service level standards and financial objectives are met.

Utilize various in-house technical systems and programs.

Provide clients with outstanding service standards based on professional relationship management.

Immediate Task

• Planning and implementing effective marketing as well as selling activities to promote MBSB’s products.
• Conduct and coordinate awareness campaign such as booth promotions, events and road shows organised by Management.
• Promote and develop new customer base for financing products.
• Conduct proper Know Your Customer (KYC) on customers and business partners to ensure data integrity.
• Provide clients with outstanding service standards based on professional relationship management.
• Establish relationship with new Referral Agents (RA) as one of sales sources.

Progress Report

You are to report directly to your respective Branch Manager (BM) the progress report as follows:

• Daily sales achievement (number of accounts and amount by the end of business day).
• Weekly Marketing activity plans to be addressed.

Policies, Systems, Processes and Procedures

• To ensure staff are familiar with the Bank’s Policies, Systems, Processes and Procedures by providing formal and informal training.
• To adhere to departmental policies, systems, and procedure so that all relevant procedural/ legislative requirements are fulfilled while delivering a quality and cost-effective service.
• Keep abreast with financial services of the Group, rules and regulations under BNM and Association of Banks in Malaysia as well as the latest development within the banking circle.
• To adhere to Shari’ah compliance and regulations.

People Management Responsibilities

• Defines goals and key performance indicators for each member of the team and ensure target assigned to be achieved.
• Develops talent within the team by providing guidance and coaching to achieve the defined goals.

Threshold Qualifications

Tertiary education in Business Administration, Finance, Management or any related discipline.

Years & Nature of Experience

Minimum one (1) year of experience in retail sales/consumer banking credit/ credit administration or general administrative functions in local/foreign bank.

You will also be working closely with internal & external stakeholders such as Branch Distribution Channel department, other divisions, and customers and service providers.