Sales Manager (Hotel)

Plenitude Berhad; Ipoh; On-site; MYR 50,000 - 80,000; Full time

Job summary

A leading hospitality provider in Malaysia is seeking a Sales & Business Development Manager in Ipoh. Responsibilities include developing sales strategies, managing client relations, and preparing sales reports. The ideal candidate has a diploma/degree in business, 5 years of relevant experience, and strong communication skills in English, Mandarin, and Malay. This role offers an opportunity to work in a dynamic environment focused on achieving revenue targets.

Qualifications

• 5-years working experience in management operations or related field.
• Experience in B2B sales of hotel packages and F&B services.
• Strong market sensitivity and insight.

Responsibilities

• Develop and manage sales strategies to meet revenue targets.
• Maintain relationships with key accounts.
• Prepare and present sales reports and market analysis.

Skills

Sales strategies

Client relationship management

Data analysis

Excellent communication skills

Education

Diploma/Degree in Business Administration, Marketing, or related major

Job description

JOB RESPONSIBILITIES

Sales & Business Development

• Develop, implement, and manage sales strategies to achieve and exceed revenue targets for rooms and other hotel services.
• Identify, qualify, and secure business from corporate, MICE (Meetings, Incentives, Conferences, Exhibitions), leisure, and government sectors.
• Conduct regular sales calls, client meetings, and property site inspections to showcase hotel facilities.
• Prospect and close new business accounts through cold calling, networking, trade shows, and industry contacts.
• Perform any other ad-hoc matters as assigned by superior and/or the management.

Account Management

• Maintain relationships with key accounts, ensuring repeat business and client satisfaction.
• Handle client requests, negotiations, and contracts within the hotel’s pricing guidelines and policies.
• Monitor and manage group blocks, room allotments, and event bookings to optimize occupancy and revenue.
• Act as the main point of contact between the hotel and assigned clients.

Reporting & Analysis

• Prepare and present weekly/monthly sales reports, forecasts, and market analysis to management.
• Monitor competitor activities, pricing, and promotional offers, and adjust sales strategies accordingly.
• Track sales productivity, conversion rates, and pipeline management in CRM systems.

Collaboration & Coordination

• Work closely with the marketing team to develop promotional materials, special offers, and digital campaigns.
• Coordinate with the operations and reservations teams to ensure smooth execution of bookings.
• Participate in hotel revenue meetings to discuss performance, targets, and strategies.

Market Representation

• Represent the hotel at industry events, exhibitions, and networking functions.
• Build relationships with local tourism boards, travel agencies, corporate travel managers, and event organizers.

Education & Experience

• Diploma/Degree in Business Administration, Marketing, Sales, or related major
• 5-years working experience in the management operations or related field.
• Sales and account management experience: B2B in selling both Hotel packages and its F&B services, preferably in Hospitality industry.
• Strong market sensitivity and insight; with data analysis capabilities, sensitive to sales related data.
• Aggressive, result oriented and self-motivated team player.
• Excellent communication skills in English/Mandarin/Malay, good organizational skills and able to handle multiple priorities.
• Able to build and maintain strong relations with customers.

Willing to work in Penang

Only shortlisted candidates will be notified