SALES MANAGER

Accor; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hospitality company in Malaysia is seeking a Sales Manager who will focus on delivering outstanding service to customers while maximizing sales opportunities. The ideal candidate holds a Bachelor's degree in Business Administration and has a minimum of 3 years of experience in a hotel setting, ideally in sales management. Strong interpersonal skills and the ability to foster long-term customer relationships are essential for success in this role. Join our vibrant team at Mercure Kuala Lumpur Glenmarie, where collaboration thrives and diversity is celebrated.

Benefits

Exclusive benefits

Career growth opportunities

Qualifications

• 3+ years of experience in a hotel setting, ideally as a Sales Manager.
• Ability to represent the hotel effectively to customers.
• Consolidated networking in the sector is an asset.

Responsibilities

• Deliver outstanding service to new and existing customers.
• Develop sales opportunities through telephone contact.
• Establish long-term relationships with customers.
• Maximise sales opportunities and assess customer inquiries.
• Manage a sales pipeline ensuring timely updates.
• Work with other departments for a seamless customer experience.

Skills

Commercial approach

Interpersonal skills

Empathy

Education

Bachelor’s degree in Business Administration (Sales and Marketing)

Job description

Company Description

Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, you will be able to truly find yourself; they all share a common ambition: to keep innovating and challenging the status‑quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart.

Job Description

As a Sales Manager, you will deliver an outstanding service to new and existing commercial customers, maximising all sales opportunities in order to meet team targets and KPI’s through individual performance and support of the wider team.

As a Sales Manager, we are looking for someone to:

• Develop sales opportunities through contact with commercial customers over the telephone to establish the nature of their business, growth plans & future needs
• Establish long‑term relationships with particular customers, contacting them at appropriate points to review any funding requirements
• Accurately assess inbound enquiries, maximise sales opportunities and understand the customers’ requirements to discuss all available products
• Represent the company’s brand and values in all contact with customers so that customer retention and repeat business is maximised
• Actively manage a sales pipeline ensuring customers receive the required updates and cases fund within the desired timeframes
• Work closely with other business departments to ensure a seamless customer experience and identify sales opportunities

Qualifications

• Bachelor’s degree in Business Administration (Sales and Marketing) or related field.
• Minimum of 3 years of experience in a hotel setting, ideally as a Sales Manager.
• Very good commercial approach, people skills and empathy.
• Excellent interpersonal skills and ability to represent the hotel in the best manner.
• Knowledge of the hotel location and consolidated networking in the sector will be an asset.

Additional Information

Your Team And Working Environment

Join our vibrant team at Mercure Kuala Lumpur Glenmarie, where collaboration and innovation thrive. Our welcoming property reflects a culture of excellence and hospitality, making every day an exciting and rewarding experience.

Our Commitment To Diversity & Inclusion

We are an inclusive company with a strong ambition to attract, recruit, and promote diverse talent. At Mercure Kuala Lumpur Glenmarie, we celebrate diversity and are committed to creating an inclusive environment for all employees.