Sales Executive / Manager

NISHINIHON (MALAYSIA) SDN. BHD.; Gelang Patah; On-site; MYR 100,000 - 150,000; Full time

Job summary

A well-established Japanese company in Gelang Patah is seeking a Technical Sales & Service Support professional. Key responsibilities include preparing technical-commercial proposals, managing relationships with key accounts, and ensuring compliance with Malaysian safety regulations. The successful candidate will have experience in technical consultation and customer service. This position requires strong negotiation skills and the ability to resolve customer complaints effectively.

Qualifications

• Experience in technical sales and customer service.
• Strong understanding of spray painting processes.
• Ability to manage customer relationships and complaints.

Responsibilities

• Prepare and present technical-commercial proposals and contracts.
• Act as primary contact for key accounts.
• Conduct customer visits to understand operational needs.
• Negotiate pricing and service terms.

Skills

Customer relationship management

Technical consultation on spray painting processes

Negotiation skills

Compliance with safety regulations

Job description

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Prepare and present technical-commercial proposals, quotations, documentations and contracts aligned with customer requirements and company objectives.

Act as the primary point of contact for key accounts, ensuring strong, long-term customer relationships.

Conduct regular customer visits to understand operational challenges, production needs, and service expectations.

Manage customer complaints and service escalations professionally, ensuring timely resolution and customer satisfaction.

Negotiate pricing, service terms, and commercial agreements in line with company policies.

2. Technical Sales & Service Support

Provide technical consultation on spray painting processes, including paint application systems, surface preparation, coating performance, and process optimization.

Work closely with Technical, Production, and Quality teams to deliver effective technical solutions and after-sales support.

3. Operational & Cross-Functional Coordination

Review sales forecasts, budgets, and monthly performance reports.

Support continuous improvement initiatives related to service quality, response time, and operational efficiency.

Coordinate manpower planning, task allocation, and service coverage to meet customer demands.

4. Compliance, Safety & Quality

Ensure all sales and service activities comply with Malaysian regulations, including DOSH, DOE, and relevant environmental and safety requirements.

Promote adherence to ISO standards (e.g. ISO 9001, WCA) and internal quality procedures.

Ensure safe work practices during on-site service and technical support activities.

Manufacturing, Transport & Logistics 51-100 employees

We are an established Japanese company located in Gelang Patah, Johor Spray painting bicycle component