Sales Executive/Assistant Manager - Personal Loan

Alliance Bank; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading bank in Malaysia seeks a Sales Executive/Assistant Manager for Personal Loans. You will promote loan products, cross-sell related services, and ensure customer satisfaction. Ideal candidates have a solid sales background, at least 1 year in banking, and SPM qualifications. This role demands a proactive approach to increase sales performance and deliver excellent service.

Qualifications

• Experienced in sales and customer service environment.
• Minimum SPM qualification with 5 passes including Bahasa Malaysia.
• Preferably 1 year of banking experience.

Responsibilities

• Promote Personal Loan product to customers.
• Cross sell credit life insurance & credit card.
• Identify new sales strategies to increase achievements.
• Support sales activities actively.
• Ensure all income documents are obtained from customers.
• Deliver excellent customer service.
• Handle customer inquiries and complaints efficiently.

Skills

Sales experience

Customer service skills

Strong customer care culture

Education

SPM with 5 passes including Bahasa Malaysia

Job description

Sales Executive/Assistant Manager - Personal Loan

• Promoting Personal Loan product to New To Bank and Existing To Bank customers
• Actively cross sell on credit life insurance & credit card
• Constantly identify new sales strategies and approach to increase individual and achievements
• Participate, plan and support sales activities
• Ensure all relevant income documents is obtained from customer to adequately support the application
• Practice best sales practice and deliver excellent customer service
• Ensure all customers enquiry and complaints are handled promptly and efficiently
• Unresolved complaints are to be escalated immediately to his/her superior
• Ensure no misrepresentation of product feature, pricing, promotions and processes.

Job Requirements:

• Experienced in sales and customer service environment with strong customer care culture
• Minimum SPM qualification with 5 passes inclusive of Bahasa Malaysia
• Preferably 1 year of banking experience.