SALES EXECUTIVE

Alumac Industries; Malaysia; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading manufacturing company in Malaysia is looking for a Sales Engineer to drive sales growth while managing customer relationships and offering technical support. The role requires expertise in generating new business opportunities and ensuring customer satisfaction through effective communication and technical presentations. Ideal candidates will have a strong sales background and the ability to collaborate across teams to meet business goals, while also keeping detailed records and providing timely reports.

Qualifications

• Proven ability to generate sales and manage customer relationships.
• Strong technical knowledge to provide effective solutions.
• Excellent communication and negotiation skills.

Responsibilities

• Identify and develop new business opportunities.
• Build and maintain relationships with key clients.
• Prepare and deliver technical presentations.

Skills

Sales expertise

Technical support

Customer relationship management

Market research

Job description

Responsible for generating sales, managing customer relationships, and providing technical support to clients. This role involves identifying customer needs, presenting technical solutions, and working closely with internal teams to ensure customer satisfaction. The Sales Engineer combines sales expertise with engineering knowledge to grow business opportunities and meet revenue targets.

Lead Generation & Business Development

• Identify, approach, and develop new business opportunities through cold calling, referrals, networking, and digital platforms.
• Evaluate sales potential and develop appropriate sales strategies to meet customer needs and company goals.
• Proactively hunt for new customers in assigned territories or industries.
• Explore new markets, industries, and segments to support business growth.
• Generate sales in line with assigned targets and KPIs.
• Conduct product presentations and sales meetings to introduce company offerings.
• Prepare and present sales proposals tailored to customer requirements.
• Negotiate pricing, terms, and delivery timelines within company guidelines.
• Ensure timely follow-up on outstanding customer payments as part of the sales cycle and actively support collection efforts to meet company credit control policies.

Customer Relationship Management

• Build and maintain long-term relationships with key clients to encourage repeat business.
• Ensure timely resolution of customer issues post-sale to enhance satisfaction.Conduct regular follow-ups to understand evolving customer needs.

Technical Support & Consultation

• Prepare and deliver technical presentations to explain the company’s products or services.
• Understand customer engineering and technical requirements and propose suitable solutions.
• Collaborate with the production or engineering team to ensure solutions meet customer expectations.

Market Research & Strategy

• Monitor competitor activity, pricing trends, and market shifts.
• Use market insights to adjust sales strategies and identify new opportunities.
• Collect and communicate customer feedback to internal teams for product or service improvement.

Reporting & Documentation

• Keep detailed records of sales activities, client meetings, and customer data in the company’s CRM or sales tracking system.
• Submit accurate sales reports, customer updates, and forecasts to management.
• Develop professional presentations and materials for customer engagement or internal use.

Cross-Functional Coordination

• Work closely with Customer Support, Planning, Production, and Logistics to ensure accurate order processing and delivery.
• Align sales strategy with marketing campaigns to maximize outreach and lead conversion.