Sales Executive

Raj Lion Printing; Alor Merah; On-site; MYR 150,000 - 200,000; Full time

Job summary

A local printing company in Kedah is seeking a customer service representative to engage with walk-in customers, explain products, and assist in the overall experience. Responsibilities include preparing quotes, coordinating in-house promotions, and reporting customer feedback for service enhancement. The ideal candidate will possess strong communication skills and a keen understanding of customer needs, striving to achieve monthly sales targets through effective engagement.

Qualifications

• Proven ability to engage customers and understand their needs.
• Strong communication skills to explain products or services.
• Experience in handling inquiries and complaints professionally.

Responsibilities

• Greet and assist walk-in customers with their inquiries.
• Create promotional materials to highlight ongoing offers.
• Work with administration for stock availability and product knowledge.

Skills

Customer engagement

Sales promotion

Communication skills

Problem-solving

Job description

• Greet and engage walk-in customers, understand their needs, and guide them through our products/services.
• Provide clear and accurate product or service explanations to help customers make informed decisions.
• Ensure customers feel welcomed, attended to, and satisfied with the overall experience at our premises.
• Handle inquiries, complaints, and feedback in a professional and friendly manner. Assist in budgeting, forecasting, and cost analysis.
• Prepare quotations, handle order forms, and support the customer from inquiry to purchase.
• Follow up with customers after service or product delivery to ensure satisfaction and build rapport.
• Update the sales tracking system with customer information, sales activity, and feedback.
• Assist in achieving monthly sales targets by promoting current offers, upselling where appropriate, and encouraging repeat business.

In-House Promotions & Internal Marketing

• Create and display promotional materials (e.g., posters, product stands, table displays) within the shop or office to highlight ongoing promotions, new arrivals, or best-sellers.
• Coordinate small-scale in-house marketing efforts such as festive decorations, themed displays, or customer loyalty highlights.
• Maintain the visual merchandising of the premises to ensure it reflects our brand image and professionalism.
• Create and promote materials and promotional packages on social media platforms.

Operational Coordination

• Work closely with the administration and production team to ensure stock availability and product knowledge accuracy.
• Report customer trends or feedback to the management for service or product improvement.
• Support the day-to-day running of the front desk or showroom area.