Sales & Customer Service Officer

Pacific Senior Living Sdn. Bhd.; Kapar; On-site; MYR 100,000 - 150,000; Full time

Job summary

A senior living community in Kapar, Selangor is seeking a Front Desk Officer to provide professional support to residents and their families. Ideal candidates should have a minimum SPM qualification or a diploma, possess a strong service-minded attitude, and communicate effectively in English and Bahasa Malaysia. Responsibilities include greeting residents, managing enquiries, and performing administrative tasks. The role also entails ensuring room readiness and supporting billing procedures. This position offers benefits such as medical allowances and insurance coverage.

Benefits

Medical Allowance

Insurance coverage

Staff Meals

Qualifications

• Fresh graduates with a strong service-minded attitude are encouraged to apply.
• Basic computer literacy (Microsoft Office, email, simple data entry).
• Reliable, punctual, and willing to work on weekends and public holidays.

Responsibilities

• Greet and assist residents, family members, and visitors professionally.
• Manage walk-in enquiries from families, prospects, and vendors.
• Handle incoming calls, emails, and internal communication channels.
• Assist with filing, updating resident records, and documentation.
• Coordinate with housekeeping to ensure room readiness.

Skills

Strong service-minded attitude

Clear communication in English and Bahasa Malaysia

Ability to converse in Mandarin or local dialects (Hokkien, Cantonese, Tamil)

Basic computer literacy

Education

Minimum SPM qualification or Diploma in related fields

Job description

Pacific Senior Living Sdn. Bhd. – Kapar, Selangor

Minimum SPM qualification; Diploma in Hospitality, Business Administration, Customer Service, or related fields is preferred.

Fresh graduates with strong service-minded attitude are encouraged to apply.

Able to communicate clearly in English and Bahasa Malaysia.

Ability to converse in Mandarin or local dialects (Hokkien, Cantonese, Tamil) is an added advantage.

Reliable, punctual, and willing to work on weekends and public holidays (rotational schedule).

Requirements

• Minimum SPM qualification; Diploma in Hospitality, Business Administration, Customer Service, or related fields is preferred.
• Fresh graduates with strong service-minded attitude are encouraged to apply.
• Able to communicate clearly in English and Bahasa Malaysia.
• Ability to converse in Mandarin or local dialects (Hokkien, Cantonese, Tamil) is an added advantage.
• Basic computer literacy (Microsoft Office, email, simple data entry).
• Reliable, punctual, and willing to work on weekends and public holidays (rotational schedule).

Responsibilities

Resident & Family Support

• Greet and assist residents, family members, and visitors professionally.
• Support resident needs including transport arrangements, assistance with basic requests, and orientation for new residents.
• Build and maintain positive rapport with residents.

Walk-In & Enquiry Management

• Manage walk-in enquiries from families, prospects, and vendors.
• Record visitor details and provide appropriate guidance.
• Share community information, brochures, schedule appointments, and assist with sign-ups.

Front Desk Operations

• Handle incoming calls, emails, and internal communication channels.
• Ensure the front desk area remains clean, organized, and welcoming.
• Manage visitor registration and access control procedures.

Administrative Support

• Assist with filing, updating resident records, documentation, and logs.
• Prepare daily census reports and update relevant communication groups.
• Manage incoming and outgoing mail, courier items, and packages.

Room & Facility Coordination

• Coordinate with Housekeeping to ensure room readiness for new residents or room changes.
• Update and maintain accurate room occupancy status (non-commercial reservation style).

Billing Support

• Assist in daily billing verification and processing under supervision.
• Perform basic posting of charges when required.

Safety & Escalation

• Monitor for wandering residents and notify Wellness Associates immediately.
• Report unusual behaviour, concerns, or incidents to the Supervisor/Manager.
• Follow all emergency and safety procedures.

Community Experience

• Support coordination of events such as resident gatherings, health talks, and community activities.
• Assist with guest orientation alongside relevant departments.

Other Duties

• Perform other front office and senior living support tasks as assigned.

Benefits

• Medical Allowance
• Insurance coverage
• Staff Meals

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