Sales & CRM Operations Executive

Talent Switch; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Kuala Lumpur is seeking a detail-oriented individual for a Sales Operations role. The ideal candidate will have 5 years of experience in sales support and a strong understanding of CRM systems. Key responsibilities include maintaining the CRM system, preparing reports, and assisting the sales team with customer enquiries. Preferred skills include proficiency in Excel and good communication in English and Bahasa Malaysia. This position offers a dynamic work environment in the FMCG industry.

Qualifications

• 5 years of experience in sales support, CRM admin, customer service, or general admin.
• Basic understanding of CRM systems (Zoho, Hubspot, Salesforce, Monday.com).
• Strong organisational skills and attention to detail.

Responsibilities

• Update and maintain the company’s CRM system.
• Ensure accurate sales pipeline and lead recordings.
• Prepare weekly sales reports and performance summaries.
• Assist the sales team with customer enquiries and order processing.
• Coordinate with other departments on order status.
• Maintain product catalogues and update pricing.
• Support in preparing proposals and presentations.
• Handle administrative tasks related to sales operations.

Skills

Organisational skills

Attention to detail

Communication skills (English & Bahasa Malaysia)

Basic Excel / Google Sheets proficiency

Tools

Zoho

Hubspot

Salesforce

Monday.com

Job description

This is an excellent role for someone who is organised, detail-oriented, and wants to grow in sales operations within the FMCG industry.

Key Responsibilities

• Update and maintain the companys CRM system (Zoho, Hubspot, Salesforce,Monday.com).
• Ensure sales pipelines, leads, quotations, and follow-ups are accurately recorded.
• Prepare weekly sales reports, dashboards, and basic performance summaries.
• Assist the sales team with customer enquiries, order processing, and documentation.
• Coordinate with warehouse, logistics, and finance teams on order status and deliveries.
• Maintain product catalogues and update pricing lists when required.
• Support the team in preparing proposals, presentations, and simple Excel reports.
• Handle administrative tasks related to sales operations.

Requirements

• 5 years of experience in sales support, CRM admin, customer service, or general admin.
• Basic understanding of CRM systems (Zoho, Hubspot, Salesforce,Monday.com).
• Strong organisational skills and attention to detail.
• Good communication skills (English & Bahasa Malaysia).
• Comfortable with Excel / Google Sheets.
• Able to work independently, meet deadlines, and follow structured processes.
• Experience in FMCG, distribution, or trading is an advantage but not required.