Sales & Credit Admin Manager

MVC Resources; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

A property development company in Kuala Lumpur is seeking an experienced professional to lead their sales administration and credit control teams. The ideal candidate will have at least 8 years of experience in property management, including a minimum of 2 years in a managerial role. Proficiency in IFCA and strong communication skills in English, Bahasa Malaysia, and Mandarin are essential. This role also involves reporting, process improvement, and team leadership in a fast-paced environment.

Qualifications

• Minimum 8 years of relevant experience with a property developer, including at least 2 years in a managerial or supervisory role.
• Proficient in IFCA or equivalent property sales management systems, Microsoft Office, and digital filing tools.
• Strong communication skills in English, Bahasa Malaysia, and Mandarin.

Responsibilities

• Lead all sales administration activities from property purchase stage through vacant possession and title handover.
• Manage timely issuance of progress billings and invoices.
• Develop, implement, and periodically review SOPs for Sales Administration and Credit Control.
• Prepare weekly and monthly sales and credit control reports for management review.
• Lead and mentor the Sales & Credit Admin team to ensure efficient operations.

Skills

Communication skills

Leadership

Detail-oriented

Organisational skills

Education

Diploma/Degree in Finance, Accounting, Business Administration, Property Management

Tools

IFCA

Microsoft Office

Job description

Responsibilities

• Lead all sales administration activities from property purchase stage through vacant possession and title handover.
• Ensure proper physical and digital filing of SPA, loan documents, progress billings, and all related correspondence.
• Maintain and update data accurately in property sales management systems (e.g. IFCA).
• Coordinate with solicitors, end‑financiers, and purchasers on document submissions and follow‑ups.
• Oversee the issuance and tracking of Sales & Purchase Agreements and all supporting documentation.

Billing, Collection & Credit Control

• Manage timely issuance of progress billings and invoices.
• Monitor and follow up on collections with purchasers and end‑financiers.
• Ensure all outstanding payments—including quit rent, assessments, and utilities—are cleared before key handover.
• Prepare and review key credit control reports, such as aging reports and monthly first‑release targets.
• Review late interest appeals and prepare chronology reports for management decisions.
• Issue clearance letters upon full settlement.

Process Improvement & SOP Development

• Develop, implement, and periodically review SOPs for Sales Administration and Credit Control.
• Identify operational gaps and drive process improvement initiatives.
• Ensure documentation processes comply with audit, regulatory, and internal governance requirements.

Reporting & Forecasting

• Prepare weekly and monthly sales and credit control reports for management review.
• Consolidate and forecast annual progress billing schedules aligned to project milestones.
• Ensure all reporting data remains accurate, current, and properly reflected in the system.

Team Leadership & Coordination

• Lead and mentor the Sales & Credit Admin team to ensure efficient day‑to‑day operations.
• Set clear KPIs, guide performance, and support staff development.
• Build strong working relationships with Sales, Marketing, Legal, Finance, and Project teams.
• Uphold high standards of professionalism and integrity in all internal and client interactions.

Customer & Stakeholder Communication

• Serve as the primary liaison between purchasers, solicitors, end‑financiers, and internal departments.
• Handle customer inquiries and complaints promptly and professionally.
• Coordinate and ensure timely issuance of all Vacant Possession documentation, including VP Letter, VP Billing, stakeholder billings, and interest advisories.

Requirements

• Diploma/Degree in Finance, Accounting, Business Administration, Property Management, or related field.
• Minimum 8 years of relevant experience with a property developer, including at least 2 years in a managerial or supervisory role.
• Proficient in IFCA or equivalent property sales management systems, Microsoft Office, and digital filing tools.
• Strong communication skills in English, Bahasa Malaysia, and Mandarin. “We are looking for Mandarin‑speaking candidates who will be serving Mandarin‑speaking customers.”
• Strong leadership and interpersonal skills with a hands‑on, solution‑driven approach.
• Detail‑oriented, organised, and committed to high accuracy and integrity.
• Able to work independently and collaborate across departments, and willing to support weekend or public holiday tasks when required.