Sales Coordinator Executive - Business Development

Newstar Agencies; Klang City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading agency in logistics is seeking a Sales Coordinator Executive to join their team in Klang City, Malaysia. This role involves preparing quotations, managing customer relationships, and coordinating with logistics for timely deliveries. Candidates should possess a Diploma or Degree in Business Administration or Marketing, with at least 2 years of sales coordination experience, preferably in the shipping sector. Strong communication skills and proficiency in MS Office are essential. The position offers the opportunity to be a key player in enhancing customer satisfaction and supporting sales initiatives.

Qualifications

• Minimum of 2 years of experience in a sales coordination role.
• Preferably experience in the shipping or logistics industry.
• Ability to work independently and as part of a team.

Responsibilities

• Prepare quotations and attend to customers’ queries.
• Coordinate with logistics for timely delivery of goods.
• Maintain and update customer databases.

Skills

Excellent communication

Interpersonal skills

Organizational abilities

Multitasking

Education

Diploma or Degree in Business Administration or Marketing

Tools

MS Office Suite

CRM software

Job description

Sales Coordinator Executive - Business Development

This job description reflects management's assignment of essential functions; nothing in this herein restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Key Responsibilities

• Prepare quotations, attending to customers’ queries, and ensure timely follow-ups with customers.
• Coordinate with logistics and supply chain teams to ensure timely delivery of goods and services.
• Monitor vessel space and update the sales team regarding space availability.

Customer Relationship Management (CRM)

• Maintain and update customer databases with accurate and current information.
• Respond promptly to customer inquiries and complaints.
• Build and maintain strong relationships with existing and potential customers to ensure customer satisfaction and loyalty.
• Act as the liaison between customers, sales teams, and internal departments to ensure smooth order fulfillment.
• Schedule and coordinate sales meetings, appointments, and presentations as needed.
• Provide timely updates to the sales team regarding customer feedback and requirements.

Documentation & Reporting

• Maintain organized and accurate records of all sales activities and transactions.
• Prepare daily, weekly, and monthly sales reports for management review.
• Track sales performance against targets and identify areas for improvement.

Administrative & Marketing Support

• Assist in preparing marketing materials, presentations, and promotional campaigns.
• Support the sales team with administrative tasks as needed.
• Provide insights and feedback from customers to enhance marketing efforts.

Qualifications & Requirements

• Diploma or Degree in Business Administration, Marketing, or related field.
• Minimum of 2 years of experience in a sales coordination or sales support role, preferably within the shipping or logistics industry.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint).
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to work independently and as part of a team.
• Familiarity with CRM software is an advantage.