Sales Coordinator cum Administrative Assistant

Ovol Malaysia Sdn. Bhd.; Ipoh; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading independent solutions provider is looking for a Sales Coordinator cum Administrative Assistant based in Ipoh, Perak or Perai, Penang. The role involves managing administrative functions, handling customer correspondence, preparing sales orders, and ensuring customer satisfaction. The ideal candidate must have at least 2 years of experience in office administration, hold a Diploma, and be proficient in both English and Bahasa Malaysia. This position requires strong communication skills and the ability to work under pressure.

Qualifications

• At least 2 years of experience in office administration and sales support.
• Experience in the printing/stationery/paper industry is an advantage.
• Ability to converse in Mandarin or other dialects is a plus.

Responsibilities

• Carry out all administrative functions pertaining to the branch.
• Handle correspondence with Head Office and customers.
• Prepare sales orders, sales contracts, and invoicing.
• Manage documentation and ensure proper filing.
• Promote company's products and ensure customer satisfaction.
• Respond to customer queries accurately.
• Keep updated with product inventory.
• Ensure timely payment collections.

Skills

Proficient in English

Proficient in Bahasa Malaysia

Excellent interpersonal skills

Strong sense of urgency

Ability to work under pressure

Education

Diploma

Job description

Sales Coordinator cum Administrative Assistant (Based at Ipoh / Penang)

OVOL Malaysia is the leading independent paper, packaging, digital, and wide format solutions provider in Malaysia with branches across Peninsula Malaysia and East Malaysia, supporting businesses nationwide with a comprehensive selection of products and services. Our Mission is to carve a better future for society and the environment.

We are now looking to hire Sales Coordinators cum Administrative Assistants to be based at our branches in Ipoh, Perak or Perai, Penang.

Job Responsibilities:

To efficiently carry out all administrative functions pertaining to the branch.

To handle all correspondence with Head Office, other branches across the country, and customers.

To assist in preparing sales order, sales contract, processing branch transfer, issuance of delivery order, credit note, debit note and invoicing.

To manage documentation and ensure proper filing.

To identify, evaluate customer needs and promote company's products to customers in a professional manner.

To provide quick and efficient service to obtain maximum sales with focus on customer satisfaction.

To respond to any queries that customer may have and provide the relevant information accurately.

To identify and record customer orders requirement and to follow up regularly for sales opportunities.

To keep updated with the product inventory and to update customer of any new products.

To address any complaints, provide appropriate solutions and alternatives in a timely manner and follow up to ensure resolution.

To follow up with customers to ensure payments are collected on time and any collection issue will need to be informed to the credit control department.

To follow communication procedures and standard operating procedures at all times.

To support and assist in any ad-hoc duties as assigned by the Company from time to time.

Job Requirements:

Candidate must have at least 2 years of working experience in office administration and sales support.

Experience in printing/stationery/paper related industry would be an added advantage.

Candidate must have completed at least a Diploma.

Proficient in English and Bahasa Malaysia, both written and verbal. Able to converse in Mandarin or any other dialect will be an added advantage.

Excellent interpersonal and communication skills.

Self-starter with a high level of initiative, strong sense of urgency.

Independent and able to work well in a team and able to work under pressure.