Sales Coordinator

Reeracoen Recruitment; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment agency in Shah Alam is seeking a Service Administrator to provide crucial administrative support, enhance service delivery, and ensure client satisfaction. Responsibilities include managing service job statuses, handling communications with clients and vendors, and maintaining documentation. The ideal candidate should possess strong organizational and communication skills. A competitive salary package includes allowances and benefits.

Benefits

Fixed transportation allowance

Medical benefits

Annual leave increments

Qualifications

• Experience in service coordination and administration.
• Ability to handle customer inquiries professionally.
• Strong documentation and reporting skills.

Responsibilities

• Monitor service job statuses and manage office tasks.
• Communicate job and billing statuses with clients.
• Maintain service job database and documentation.

Skills

Communication

Organization

Customer Service

Job description

Reeracoen Recruitment – Shah Alam, Selangor

JOB PURPOSE: Service Administrator is mainly to provide administrative support to Service Department, play an important role in ensuring the efficient delivery of services and maintaining exceptional clients’ satisfaction.

Key Responsibilities

Service Coordination

• Monitor the service job status for smooth arrangement of material purchase, job planning and invoice billing.
• Corresponds with vendors and internal department for proper documentation handling.
• Prepare quotations, purchase orders (PO), check list, and related paperwork.

Customer Support

• Communicate with internal department and clients for job status, billing status, and PO follow-up for emergency job done.
• Maintain professional and timely responses to client’s inquiries.

Documentation & Reporting

• Manage service job database (eg. New job order, scheduled service, etc) and keep record up to date.
• Filing management by liaise with service leaders and account department to ensure all service reports and invoices are properly filed and tracked.

General Administration

• Handle correspondence, filing, and administrative tasks related to the service department.
• Monitor and replenish service-related forms and consumables.
• Support continuous improvement of service operations and workflow.

Salary Package

• Salary: RM 3,000 - RM 4,000
• Fixed Transportation allowance: RM 300
• Annual Leave: <3Y 14d, 3~5Y 18d, >5Y 22d
• Medical Benefits (including coverage upon joining – Hospital & Surgical + Personal Accident)
• Annual Medical Claim based on receipt, max amount depends on age
• Age 20s: 1,000 RM
• Age 30s: 1,200 RM
• Age 40s: 1,400 RM
• Age 50s: 1,600 RM
• Increment: once a year, after probation will be entitled based on good performance
• Bonus: 1 or 2 times in a year (subject to company performance)