Sales & Business Development

Nimrod Engineering (M) Sdn Bhd; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading engineering firm in Malaysia seeks candidates for an account management role. Responsibilities include managing key accounts, ensuring customer satisfaction, and leading contract negotiations. Ideal candidates will have 2–3 years of sales or account management experience, strong communication skills, and a background in the aviation sector is advantageous. This position offers a dynamic work environment focused on client success.

Qualifications

• 2–3 years of experience in sales or account management.
• Experience in the Aviation Sector will be an added Advantage.

Responsibilities

• Serve as the primary point of contact for assigned key accounts.
• Ensure high levels of customer satisfaction and retention.
• Identify and develop new opportunities within existing accounts.
• Lead contract renewals and price negotiations.

Skills

Strong communication and interpersonal skills

Proven negotiation and closing abilities

Ability to work independently and collaboratively

Education

Bachelor’s degree in Business, Marketing, or related field

Job description

Key Responsibilities

Account Management

• Serve as the primary point of contact for assigned key accounts.
• Maintain strong, long-term client relationships.
• Conduct regular check-ins and business reviews with clients.
• Meet or exceed sales targets and KPIs.
• Develop and execute account plans to grow revenue within existing accounts.
• Identify and pursue upselling and cross-selling opportunities.

Customer Satisfaction

• Ensure high levels of customer satisfaction and retention.
• Resolve issues or concerns promptly and effectively.
• Coordinate with internal teams (operations, support, finance) to meet client needs.

New Business Development

• Identify and develop new opportunities within existing accounts.
• Collaborate with the business development team on new client acquisitions when necessary.

Reporting & Forecasting

• Maintain accurate records in Sales tracker.
• Provide regular forecasts, pipeline updates, and performance reports.
• Analyze account performance and propose corrective actions as needed.

Contract & Negotiation

• Lead contract renewals and price negotiations.
• Ensure agreements are aligned with company goals and profit margins.
• Stay updated on market trends, competitor activities, and client industries.
• Share insights with internal stakeholders to support strategic decisions.

Key Performance Indicators (KPIs)

• Account revenue growth
• Customer satisfaction score (CSAT)

Qualifications & Skills

• Bachelor’s degree in Business, Marketing, or related field (not mandatory)
• 2–3 years of experience in sales or account management
• Strong communication and interpersonal skills
• Proven negotiation and closing abilities
• Ability to work independently and collaboratively
• Experience in Aviation Sector will be an added Advantage