Sales Associate | Retail | Zara Pavilion KL/KLCC/One Utama/Sunway Pyramid/Mid Valley

Zara; Petaling Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading retail company is seeking a dedicated Sales Associate in Petaling Jaya, Malaysia. Ideal candidates will provide exceptional customer service, maintain store image, and support product replenishment. Applicants should have at least one year of retail fashion experience and knowledge of fashion trends. This role offers a basic salary of RM2,400 plus commissions, medical coverage, and additional leaves including birthday leave.

Benefits

Basic salary RM2,400 with monthly commissions

Medical outpatient GP and Specialist coverage

Hospitalization and surgical coverage

Annual leaves & birthday leave

Qualifications

• Minimum 1 year of working experience in retail fashion.
• Knowledge of fashion and trends.
• Willing to work on shifts, weekends, and Public Holidays.

Responsibilities

• Advise customers and enhance shopping experience.
• Maintain the store image according to company standards.
• Support receiving and replenishing products.
• Ensure compliance with corporate image guidelines.

Skills

Customer service

Fashion knowledge

Sales skills

Education

Minimum SPM or Diploma in related fields

Job description

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Advising customers following our consulting code, maintaining the order and image of the product.

WHAT YOU WILL DO

1. Advising customers

• Greets customers, maintaining eye contact and smiling. Friendly and always available.
• Identifies customers’ needs advising them and providing them a better shopping experience.
• Follows up on the customers’ shopping experience and ensures sale is closed perfectly.
• Knows how to manage alterations in order to offer better customer service.
• Uses product knowledge (qualities and trends) to refute customers’ objections and/or to close sales.
• Seeks customer loyalty ensuring a better shopping experience.

2. Maintaining the store image

• Ensures that the store is in good shape, respecting the standards of the company’s image.
• Supports the display changes in the store as appropriate, following the standards of the company’s image.
• Incorporates new items in the store, following the visual merchandising criteria.

3. Providing support when receiving and replenishing products

• Receives and rolls out products at the store when required.
• Constantly replenishes products from store to stockroom.
• Carries out any other merchandise management processes (packing overstock, changes in the organisation of the stockroom, etc.).

4. Maintaining the corporate image

• Respects and complies with the Massimo Dutti Lifestyle Guide.
• Always wears the full uniform smartly.
• Uses tools that are available to ensure the products are located and displayed in the store.
• Is familiar with and uses the RFID operating system.

WHAT EQUIPS YOU FOR THE ROLE

• Minimum 1 year of working experience in retail fashion
• Minimum SPM or Diploma in related fields
• Knowledge of fashion and trends
• Willing to work on shifts, weekends and Public Holidays

WHAT WE OFFER

• Basic salary RM2,400 with monthly commissions
• Medical outpatient GP and Specialist coverage
• Hospitalization and surgical coverage
• Annual leaves & birthday leave

ABOUT THE DIVISION

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Massimo Dutti and Pull & Bear) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.