Sales Associate (KIPMALL)

Courts Malaysia; Sepang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading retail company in Malaysia is seeking a customer service associate to welcome and assist customers in their purchasing decisions. Key responsibilities include providing product knowledge, managing point-of-sale processes, and maintaining store cleanliness. The ideal candidate should possess good communication skills and have basic retail experience. Benefits include annual leave and contributions to EPF and SOCSO.

Benefits

Annual Leave

EPF

SOCSO

Qualifications

• Preferably 1 year of working experience.
• Basic understanding of customer service processes.
• Basic administration skills.

Responsibilities

• Welcome and greet customers to the retail store.
• Help customers by recommending and selecting the right product.
• Accurately describe product features and benefits.
• Manage point-of-sale processes including cash sales.
• Maintain the cleanliness and tidiness of the store.

Skills

Customer service

Communication skills

Product knowledge

Sales principles

Education

Sijil Pelajaran Malaysia (SPM) or equivalent

Job description

Requirements

• Preferably Sijil Pelajaran Malaysia (SPM) or equivalent.
• Preferably 1 year of working experience.
• Basic understanding of customer service and processes, and understanding of basic sales principles.
• Good product knowledge and basic administration skills.
• Basic retail experience and good communication skills.

Responsibilities

• Welcome and greet customers to the retail store.
• Portray a good image and service of Courts Malaysia.
• Ascertain the customers’ needs and wants.
• Help customers by recommending, selecting, and finding the right product within the store.
• Ability to accurately describe the product features and benefits.
• Ability to comprehensively answer any customer queries regarding the store, its products, or services.
• Ability to provide information regarding warranties, product care, and maintenance for any of the products and services the store offers.
• Promote Extended Warranty, sales attachments, Home Club membership, and services to customers.
• Ability to provide information regarding financing and leasing of products.
• Ability to manage point-of-sale processes including receiving cash sales payment.
• Maintain knowledge of any changes in pricing of goods or services.
• Responsible for departmental stock.
• Ability to undertake stock count.
• Ability to record out-of-stock items.
• Push for sales attachments and services.
• Maintain the cleanliness and tidiness of the store.
• Ability to undertake stock counts and keys in Desknet Neo.
• Ability to record in/out of stock items.

Benefits

• Annual Leave
• EPF
• SOCSO