Sales Associate

Van Cleef & Arpels; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A luxury jewelry brand in Kuala Lumpur is seeking a Boutique Ambassador to welcome and engage clients, driving loyalty and sales while providing outstanding service. The ideal candidate will have a proven background in luxury retail or hospitality, possess strong communication skills, and be detail-oriented. This role involves personalizing client experiences and participating in the boutique's daily life, with opportunities for career development. Join a creating environment that values creativity and excellence.

Qualifications

• Proven experience in luxury retail or hospitality.
• Fluent in English; knowledge of other Asian languages is a plus.
• Detail-oriented, enthusiastic, and confident.

Responsibilities

• Drive business by recruiting clients and achieving sales objectives.
• Grow client’s expertise by presenting our universe and creations.
• Personalize client relationships and anticipate their needs.
• Answer client requests and provide care advice.
• Participate actively in boutique life and team spirit.

Skills

Luxury retail experience

Strong communication skills

Client relationship management

Attention to detail

Job description

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment.

Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.

At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

Are you a good match?

You have a proven experience in luxury retail or hospitality. You are detailed oriented, enthusiastic, confident, curious, reliable and looking for a team adventure. You have strong communication and interpersonal skills with the ability to be persuasive and engaging while offering an amazing client experience. You master English, and other Asian language(s) would be a plus.

What are we expecting from you?

Role

Reporting to the Boutique Manager, you will be an ambassador of Van Cleef & Arpels identity and expertise, welcoming and serving all the visitors and clients that are entering the boutique. As part of the Boutique team your role will be to:

• Drive business – recruiting clients, developing their loyalty and achieving sales objectives;
• Grow our client’s expertise – presenting our universe, history, creations and sources of inspirations;
• Offer an outstanding experience – personalizing client relationship, anticipating client’s needs;
• Serve all our visitors – answering to all client’s requests, after sales services and care advices;
• Contribute to a positive team spirit – actively participating in the day-to-day boutique life;
• Develop operational excellence – mastering in-store tools, following commercial policies and procedures.

More than a role…

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.

The recruitment process

Send your application online. If your profile matches our search, you will be contacted by our HR team for an interview. Along the recruitment process you will meet the Human Resources Business Partner SEA, the Area Retail Manager SEA and the Boutique Manager.

Otherwise, you will receive an email to inform you that your application has not been successful.